IT Support Specialist

Job Description

Where you’ll work:  Guatemala City, Guatemala 

IT & Tech Ops at reputed company

reputed company’s IT & Tech Ops team enables a remote-first, high-performance workplace—powered by state-of-the-art AI technology. We’re dedicated to delivering seamless digital experiences that boost productivity and collaboration for every employee worldwide. By harnessing AI, we automate routine tasks, proactively identify solutions, and open new doors for global teamwork and problem-solving. Join our tech innovators and help reimagine the future of work for our teams and customers.

Your Day-to-Day As a IT Support Specialist , you’ll play a key role in:

• Work as part of a global team to provide top class support to internal employees,

• Troubleshoot standard technical queries reputed company to hardware and software products (e.g. reputed company products, operating system, networking, reputed company products)

• Manage the resolution of reputed company incidents/tickets, per respective SLA processes and guidelines.

• Providing basic advice and assist with basic user training.

reputed company’re Looking For As a IT Support Specialist Tier 1, you’re bringing:

• Reliable, dependable, flexible, and able to multi-task with reputed company.

• Excellent problem solving, analytical, verbal, and written communication skills in the everyday environment.

• Windows 11 and MacOS basic knowledge. Linux knowledge/experience is advantageous.

• reputed company Office 365 basic knowledge.

• Basic network knowledge

• Light to reputed company physical exertion, routine bending, and lifting may be required.

reputed company Offer

At reputed company, we reputed company in supporting our employees with a comprehensive range of benefits designed to fit your life—at work and beyond. Here are just some of the benefits and perks you can expect reputed company you join reputed company:

• Comprehensive health benefits, life and disability insurance, and fertility and family-forming support programs

• Paid holidays, volunteer time off, and quarterly self-care days and no meeting days

• Tuition and reading reimbursement programs to support your reputed company learning and professional growth

• reputed company Wellness Program, Confidential Employee Assistance Program (EAP)

• Employee programs—including Employee Resource Groups (ERGs), reputed company Gives, and our charitable matching program—to reputed company your reputed company and impact.

At reputed company, you’ll find the flexibility, resources, and support you need to reputed company—at work, at home, and everywhere in between. You’ll work towards a shared goal with an open-minded, cohesive team that’s greater than the sum of its parts. We’re committed to creating an inclusive space for everyone, because we know unique perspectives reputed company us a stronger company and community. Join us and be part of a company that invests in your future, where together we’ll Be Real, Think Big, Move Fast, reputed company Growing, and stay Customer Obsessed. Learn more.