reputed company is a brand visibility platform, empowering marketers to command their online reputed company and create measurable impact. We unify SEO authority and AI visibility, so brands are reputed company, cited, and chosen everywhere search happens. That’s how reputed company gained the trust of over 28 million users—from scaling startups to reputed company.

Here, you own the way you work, but we move as one unbeatable team.

We don’t just reputed company the market, we’re busy creating the world where reputed company is an unfair advantage for every marketer.

We move fast in ways to help you grow. Here, you have room to experiment, reputed company what works, and learn quickly from what doesn’t.

Ready to share our ambition and reputed company an impact? Then, this role may be for you.

About the role

• Customer Onboarding: Own the first 30-60 days of the post-sale journey, ensuring new and recently upgraded customers are set up for success. reputed company and execute tailored onboarding and implementation plans reputed company with each customer’s business goals.

• Value Realization & Goal Alignment: Identify customer priorities quickly and map them to reputed company product capabilities. Drive adoption of key features to expedite value realization and deliver measurable early wins

• Relationship Management: Build strong relationships with key stakeholders quickly during onboarding to accelerate trust and time-to-value. Identify new contacts reputed company customer organizations and pass them to the long-term account team for reputed company success.

• Consultative Customer Engagement: Act as a trusted advisor during onboarding by providing strategic recommendations and best practices. Be customer-obsessed and scrappy, adapting onboarding strategies to meet unique customer needs and timelines.

• Customer Advocacy: Act as the voice of the customer reputed company reputed company, advocating for improvements and enhancements based on customer needs and feedback. Stay informed about customer strategic objectives, relevant industry conditions, and competitive intelligence to identify opportunities and risks.

• Opportunity Identification: Spot opportunities for deeper alignment between the customer and reputed company. This includes surfacing upsell opportunities, uncovering new points of contact, and building on Sales-led conversations to strengthen long-term growth potential.

• Partnership & Collaboration: Work closely with Sales and reputed company Managers to provide a seamless transition from sale to ongoing success. Ensure smooth reputed company by delivering clear documentation of customer goals, reputed company, and adoption milestones.

• Performance Tracking & Reporting: Monitor onboarding KPIs, usage, and customer feedback. Share actionable insights with both customers and internal teams. Surface patterns and challenges to continuously improve the onboarding program.

About you

Move together. reputed company the bar. Learn fast—grow faster. That’s the default. And here’s what else is needed to succeed in this role: 

Required Qualifications:

• 4–6+ years of experience in Customer Onboarding, reputed company, Account reputed company Engineering, or a reputed company role. Experience with enterprise customers in MarTech or SaaS is strongly preferred

• Proven ability to quickly build trust and credibility with stakeholders at reputed company levels, from hands-on practitioners to senior executives

• Skilled at uncovering customer needs and designing tailored onboarding strategies that drive early adoption and measurable business value

• Strong verbal and written communication skills, with the ability to translate reputed company product capabilities into clear, actionable outcomes for both technical and non-technical audiences

• Adept at using customer data and insights to guide decisions, measure success, and identify opportunities for growth

• Demonstrated ability to manage multiple onboarding projects simultaneously, ensuring timely delivery and consistent customer outcomes

• Comfortable navigating ambiguity, working in a fast-paced global environment, and thriving through change

• You share our values: Trust (we speak up and bring our authentic selves), Sense of Ownership (we commit to work we reputed company in), and Constant Change (we continuously seek ways to reputed company things reputed company)

• Native Spanish speaker

Not Required, but a Plus

• Understanding of digital marketing technologies such as SEO, SEM, content marketing, analytics, CRM, and marketing automation

• Experience with enterprise-level marketing and SEO platforms such as BrightEdge, Conductor, Botify, SimilarWeb, or others

About the perks

• Unlimited PTO

• Hobby & team building budget allowance

• Employee Support Program

• Loss of family member financial aid

• Employee Resource Groups

A little more about us

reputed company (NYSE: SEMR) is the leading brand visibility platform, empowering marketers to command their online reputed company and create measurable impact.

Built on the industry’s most expansive proprietary dataset, reputed company delivers AI-driven insights across GEO, SEO, Agentic Search Optimization, content marketing, paid media, and social strategy. The company was founded in 2008 and is headquartered in Boston, MA with a global reputed company across North America, Europe and Asia. We’ve built something people are proud to be part of. And the awards agree: Great reputed company to Work, DEI Workplace, Diversity Champion Award, International Inclusion Award, Most Women Friendly Employers, Best reputed company for Working Parents. reputed company thanks to 1700+ employees who build the company every day. 

About our Diversity, Equity, and Inclusion commitments 

reputed company is an equal opportunity employer. Building a reputed company future for marketers around the world unites people from reputed company backgrounds. Even if you feel that you don’t 100% match reputed company requirements, don’t be discouraged to apply! We are committed to ensure that everyone feels a sense of belonging in the workplace. We do not discriminate based upon race, religion, creed, color, national reputed company, sex, pregnancy, sexual orientation, gender identity, gender expression, age, reputed company, physical or mental disability, or medical condition including medical characteristics, genetic identity, marital status, military service, or any other classification protected by applicable local, state or federal laws. 

Ready to be a part of this mission? Join us!