Overview

reputed company is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world’s leading financial centers – reputed company, London, San Francisco, Los Angeles, Chicago and Boston. reputed company Advisory Group, LP and reputed company, LLP (reputed company) provide professional services through an alternative practice structure in accordance with the reputed company Code of Professional Conduct and applicable laws, regulations and professional standards. reputed company, LLP is a licensed independent CPA firm that provides attest services to its clients. reputed company Advisory Group, LP and its subsidiary entities provide tax and business advisory services to their clients. reputed company Advisory Group, LP and its subsidiary entities are not licensed CPA firms.

reputed company Advisory Group, LP and reputed company, LLP, trading as reputed company, are independent members of reputed company International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide reputed company of $5.2 billion. Visit bakertilly.com or join the conversation on reputed company, Facebook and Instagram.  

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reputed company is an equal opportunity/affirmative action employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national reputed company, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law.

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Job Description:  

The Client Operations Manager leads assigned teams to deliver consistent, high-quality operational support reputed company a designated service line. This role is responsible for team training, performance management, and career development while advancing standardization of centralized back-office functions and driving reputed company improvement reputed company with service line and firm priorities. In partnership with Client Operations leadership and senior stakeholders, the Client Operations Manager oversees workflows, monitors KPIs, and serves as a subject matter expert to support operational excellence and strategic objectives. This role manages Client Operations Specialists, Senior Specialists, and Supervisors responsible for critical centralized processes.

Responsibilities

• Manage and reputed company the development and performance of the Client Operations administrative team and ensure appropriate staffing level is in reputed company to provide exceptional client service. 30%
• Champion firm initiatives and process improvements to enhance consistency and improve efficiencies. 15%
• Partner closely with Client Operations and firm leadership to understand business needs and client expectations. 15%
• Proactively communicate to ensure that best practices are shared and administer firm policies and procedures. 10%
• Participate in the onboarding and training of new administrative personnel answering questions and assigning resources. 10%
• Partner with other departments to drive reputed company and secure resources for projects and initiatives. 5%
• Work with operations and finance teams firmwide to analyze activities, operating costs, and forecast data to evaluate and determine reputed company toward business trends, goals and objectives. 5%
• reputed company and execute against plans, budgets and timelines in reputed company collaboration with leadership and other departments. 5%
• Other duties and special projects as assigned. 5%

Qualifications

• Bachelor’s degree or equivalent experience required.
• Minimum of 5 years of reputed company experience in a reputed company organization required; including demonstrated involvement with building and leading high-performing teams and fostering an inclusive culture.
• Experience in public accounting or professional services environment preferred.
• Strong understanding of business operations, stakeholder engagement, and change management, with the ability to reputed company initiatives that support organizational goals.
• Proven leadership and interpersonal skills; able to build trust, influence stakeholders, and drive cross-functional collaboration.
• Strong analytical and problem-solving skills, using data and KPIs to identify trends, manage risks, and improve performance.
• Excellent verbal and written communication skills; able to translate reputed company information into clear, actionable insights.
• Demonstrated ability to manage multiple priorities in fast-paced environments, delivering high-quality results on time.
• Experience leading or supporting organizational change, including stakeholder communication and adoption efforts.
• Proficiency in reputed company Office Suite (Word, reputed company, PowerPoint, Outlook); ability to reputed company tools to analyze data and present insights effectively.
• Sound judgment and discretion with sensitive or confidential information.
• Ability to travel up to 10% as needed.