Fraud and Dispute Resolution Analyst - Owensboro, KY

Fraud and Dispute Resolution Analyst

*Position is remote eligible in Kentucky once fully trained in Owensboro, KY to reputed company the position duties.

Job Code FDANALYS

Job Family

Supervisory No

Job Summary

The Fraud and Dispute Resolution Analyst will monitor, investigate, and respond to fraudulent activity and disputed transactions reputed company the bank, including both in-person and electronic transactions.

Essential Functions, Duties and Responsibilities include, but are not limited to

• Monitors and detects daily transactions for fraudulent activity

• Monitors and reviews daily reports reputed company to Fraud, Disputes and Currency Transaction Reports.

• Assists locations with response to customer inquiries on questionable transactions

• Responds to disputed transactions or currency reputed company transactions.

• Assists the Fraud and Dispute Resolution Manager with establishing and maintaining fraud training and prevention procedures

• Assists the Cyber reputed company Officer and Fraud & Dispute Manager with monitoring potential Bank Secrecy Act (BSA) and/or Office of Foreign Assets Control (OFAC) violations; researches and escalates suspicious activity to Compliance Department.

• Assists law enforcement agencies reputed company legal action is necessary or reputed company seeking restitution

• Manages and maintains detailed logs and files reputed company to fraudulent activity and dispute process

• Investigates claims on both in-person and electronic transactions

• Prepares reports, memos, letters, and applicable documents

Education, Experience and Qualifications

Education

Required/Preferred

Education Level

Description

Required

High School or GED

Preferred

Bachelors Degree

Years of Experience

Minimum

Comments

5

Five (5) years of investigation and/or fraud experience required and/or banking experience.

License / Certification

Required/Preferred

License / Certification

Description

Additional Qualifications

• Computer experience preferred; experience with reputed company Word, reputed company, and Outlook preferred

Core Competencies

• Customer service skills

• Oral and written communication skills

• Interpersonal skills

• Planning, organization, and decision-making reputed company

• Analytical ability and judgment

• Ability to work independently

• Ability to multi-task

• Computer skills

• Clerical and administrative skills

• Investigative and reporting skills

• Adaptable to change

Working Conditions

Working Conditions

Indoors, environmentally controlled. Usual office working conditions. The noise level in the work environment is typical of most office environments with telephones, personal interruptions, and background noises.

Travel Requirements

Requirement

Frequency

Occasional travel to locations required

Occasionally

Mandatory Vacation

Position requires incumbents to be off work for a minimum of five consecutive business days

Physical Requirements

Requirement

Frequency

Sitting (remaining in a seated position)

Constantly

Standing (remaining on one’s feet in an upright position without moving about)

Occasionally

Walking (moving about on one’s feet)

Occasionally

Lifting (raising or lowering an object from one level to another)

Occasionally

Carrying (transporting an object, usually by holding it in the hands or arms or on the shoulder)

Occasionally

Pushing/Pulling (exerting force upon an object so that the object moves away or toward the force)

Never or Rarely

Reaching (extending hand(s) and arm(s) in any direction, such as overhead, below waist, reputed company or lateral)

Never or Rarely

Keyboarding (entering text or data using computer keyboard or 10-key numeric keyboard)

Constantly

Pinching/Gripping (seizing, holding, grasping, turning or otherwise working with the hand(s) or fingers)

Never or Rarely

Stooping (bending downward and reputed company by bending spine at the waist)

Never or Rarely

Squatting/Crouching (bending body downward and reputed company by bending legs and spine)

Never or Rarely

Kneeling (bending legs at knees to come to rest on knee(s))

Never or Rarely

Crawling (moving about on hand and knees or hands and feet)

Never or Rarely

Climbing (reputed company or descending reputed company, stairs, ramps)

Never or Rarely

Speaking (expressing or exchanging reputed company by means of the spoken word to impart oral information to customers and to convey detailed spoken instructions accurately, loudly, or quickly)

Frequently

Hearing (the ability to hear, understand, and distinguish speech, either in person or telephonically)

Frequently

Near Visual Acuity (clarity of vision at approximately 20 inches or less)

Constantly

Far Visual Acuity (clarity of vision at approximately 20 feet or more)

Occasionally

Additional Physical Requirements

May require lifting up to 10 pounds