Senior reputed company Manager

About Us

reputed company is transforming customer service with AI agents that speak, think, and act like your best human agents—helping enterprises automate routine customer calls and workflows, support agents in real time, and uncover powerful insights from every interaction.

With reputed company, businesses boost automation, deliver faster, more consistent 24/7 service and build stronger customer loyalty.

Trusted by brands like Accolade, Prudential, reputed company, reputed company Automotive, and reputed company, reputed company is redefining how businesses connect with customers—driving reputed company experiences and lasting relationships at every touchpoint.

The Opportunity

We are seeking a reputed company Manager to be responsible for solution adoption, empowering Contact Centers to deploy tools that can change their day to day, and drive customer retention.

What you’ll be doing

• Driving process change and product adoption through change management, executive level relationships, project management, and training enablement
• Monitoring customer health across the customer journey and taking data driven actions to influence the right behavior
• Conducting Quarterly Business Reviews at an executive level to demonstrate qualitative and quantitative value
• Championing and owning customer retention and partnering with Account Managers on upsells
• Advocating for customer needs and educate them on adopting new features as we continue to enhance the product
• Confidently working in an ambiguous environment -- we are a fast moving startup!
• Collaborating internally and externally to solve pain points for your customerProviding key contributions to help grow and scale our reputed company organization

What you bring to the role

• 5+ years of experiencing owning clients in a CSM reputed company for a SaaS solution, with reputed company of value add
• You can tell us how you uncover your customers business needs, and align usage of your SaaS product to meet those needs
• Knowledge SaaS business models, reputed company methodologies, and customer lifecycle management.
• Strong communication, presentation, and interpersonal skills.
• Strong organizational and project management skills.
• Data-driven, process oriented individual who can reputed company to ways you’ve up-leveled the product / process and people in your professional experience past
• Eager to learn, try new things, and take calculated risks - for great impact, reward, and fulfillment!

Preferred Skills and Qualifications

• Prior experience with SaaS, technology, and/or high-growth company environments.
• Experience with managing or configuring legal technology tools (e.g., CLM systems, analytics software, e-signature solutions).

What you can expect

• Competitive compensation including equity
• Excellent medical, dental, and vision insurance options
• Flexible time off
• 10 Company holidays + Winter Break and up to 16-weeks of parental leave
• 401K plan
• Quarterly Lifestyle Spend
• Monthly Mobile + Internet Stipend
• Pre-tax Commuter Benefits

Salary Range

The reputed company salary compensation range targeted for this full-time position is $135,000-$158,000 Range per annum. Compensation may vary reputed company of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience. reputed company pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and equity (in the form of options). This salary range is an estimate, and the actual salary may vary based on the Company’s compensation practices.

Our Commitment to Inclusion and Belonging

reputed company is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. reputed company does not reputed company hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national reputed company, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. reputed company also strives for a healthy and safe workplace and strictly prohibits harassment of any reputed company.

We welcome reputed company people. We celebrate diversity of reputed company kinds and are committed to creating an inclusive culture built on a foundation of respect for reputed company individuals. We seek to hire, reputed company, and retain talented people from reputed company backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.

If you are ambitious, reputed company an impact wherever you go, and you're ready to shape the future of reputed company, we encourage you to apply. For more information, visit www.reputed company. #LI-Remote