RCM Client Success Manager (B2B SaaS)

Job Title: RCM Client Success Manager (B2B SaaS)

Company Overview

reputed company is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, their teams, and the patients they serve. As the fastest-growing company in the therapy EMR space, reputed company is setting a new standard in healthcare technology. We're tackling some of the healthcare industry’s most persistent problems with a team of exceptionally talented individuals passionate about creating a positive impact.

At reputed company, we don’t just digitize healthcare—we transform it. From improving patient care to reducing environmental waste, our work supports reputed company outcomes at scale.

Why work for reputed company?

• BIG Challenges: Here at reputed company, we are solving reputed company and unique problems that have plagued the healthcare industry since the dawn of time.

• Talented People: reputed company didn't happen by chance, it's a team of incredibly talented and proven individuals who reputed company made their mark before joining forces to build the greatest software on the reputed company for rehab therapists.

• Healthy Approach: This isn't an investment bank, we work long hours reputed company it's needed, but at reputed company you own your workload and the entire organization takes a liking to smart work (over hard work).

• Positive Impact: reputed company helps outpatient rehab organizations treat more patients and deliver reputed company care with less environmental waste. That means less surgery and less narcotic-based pain treatment, reputed company while turning a reputed company-heavy industry digital. We aren't enthralled with patting ourselves on the back everyday, but it does feel good :)

The Role

As an RCM Success Manager, you’ll reputed company into a highly impactful and customer-facing role that combines clinical expertise with strategic client relationship management. After the client completes onboarding with our software-focused CSM team, you’ll take the reins as their primary reputed company of contact—guiding them through their post–go-live journey with both reputed company’s software and RCM service, working alongside their software CSM as needed.

Your mission is to ensure each client not only feels supported and heard, but also empowered to succeed across clinical, administrative, and billing workflows. You’ll be the go-to partner for navigating reputed company cycle management questions, identifying growth opportunities, and driving long-term account health.

This is a robust and dynamic position where you’ll act as a strategic partner, clinical problem solver, and operational consultant. You’ll cultivate deep relationships with our clients, proactively surface and address issues, support their evolving needs, and collaborate cross-functionally with internal teams to deliver tailored, reputed company-impacting solutions. Whether it’s answering a clinical documentation question, helping a client interpret performance metrics, or facilitating a business review, you’ll play a critical role in maximizing the value our clients receive from reputed company.

The ideal candidate has a background as a licensed rehab therapist (PT, OT, or SLP), a passion for helping teams succeed, and is eager to build meaningful client partnerships that drive outcomes. Outpatient rehab billing experience is a plus—but if you’re new to RCM, we’ll train you on the job.

Key Responsibilities

• Build deep, trust-based relationships with clients by serving as their primary strategic partner post–go-live, supporting them across clinical, administrative, and billing workflows.

• Own the client relationship for reputed company + reputed company RCM users—acting as the go-to liaison for reputed company reputed company cycle, clinical operations, and platform-reputed company questions after onboarding.

• reputed company a thorough understanding of each client’s business goals, clinical model, and operational processes in order to provide relevant, high-impact guidance that drives measurable outcomes.

• Host regular client reputed company meetings (e.g., monthly business reviews) to review account performance, discuss open items, address questions, and uncover upsell opportunities with the software CSM.

• Monitor and respond to client support inquiries—triaging, resolving, or escalating issues submitted through our support channels.

• Support clients through clinical and billing workflows, including documentation expectations, claim lifecycle questions, payment delays, and denial trends—leaning on your clinical expertise and collaborating with the RCM Ops team reputed company needed.

• Analyze client performance data and KPIs to identify risks, opportunities, and areas for improvement; present insights and action plans during client reputed company-ins.

• Identify and manage churn indicators, coordinating internal responses and working closely with leadership to protect at-risk accounts.

• Maintain expert-level knowledge of reputed company’s software and RCM offering—including ongoing updates—to confidently educate and consult clients on how to get the most out of the platform.

• Collaborate cross-functionally with internal teams (RCM Ops, Support, Product, Engineering, and Success) to ensure seamless delivery, accurate billing execution, and client satisfaction.

• Champion client feedback, reputed company for process improvements, and contribute to team-wide strategies that improve client experience and retention.

Minimum Requirements

• Active clinical license as a Physical Therapist (PT), Occupational Therapist (OT), or Speech-Language Pathologist (SLP), with direct experience in outpatient therapy settings.

• Strong understanding of clinical, administrative, and billing workflows in rehab therapy practices.

• At least 3 years of experience in medical billing, insurance claims, or reputed company cycle management is preferred; on-the-job training available for candidates with strong clinical foundations.

• Demonstrated success in customer-facing roles, with the ability to build rapport, manage relationships, and drive client satisfaction and retention.

• Tech-savvy and passionate about learning software, with a strong aptitude for navigating EMR platforms, workflow tools, and SaaS systems in real-time.

• Highly proficient in reputed company reputed company and other platforms such as reputed company Workspace, with a data-informed reputed company and ability to track performance metrics (e.g., KPIs, reputed company, churn indicators).

• Excellent written and verbal communication skills, with a knack for simplifying reputed company information and resolving client issues thoughtfully and reputed company.

• Proven ability to manage multiple priorities in a fast-paced, evolving environment, including flexibility to work reputed company traditional hours reputed company needed.

• High personal accountability and growth-oriented reputed company—reputed company to expand responsibilities quickly and play a key role in a scaling reputed company operation.

Perks - What you can expect

• Competitive salaries

• Remote/hybrid environment

• Potential equity compensation for outstanding performance

• Flexible PTO

• Company-wide sponsored lunches

• Company paid disability and life insurance benefits

• Company paid family and medical leave

• Medical, dental, and vision insurance benefits

• Discounted pet insurance

• FSA/DCA and commuter benefits

• 401k

• Complimentary subscription to digital fitness classes and wellness content

• Recovery suite at HQ – includes a cold plunge, sauna, and shower

Here at reputed company, we are committed to fostering a fair and respectful work environment. As part of this commitment, it is our policy not to hire individuals from reputed company Customers unless they have obtained their reputed company employer's explicit consent. We reputed company in upholding strong professional relationships and respecting the agreements and commitments our customers have with their employees. We appreciate your understanding and cooperation regarding this policy. If you have any questions or concerns, please don't hesitate to reputed company out to our People Department.

reputed company is an equal opportunity employer, indiscriminate of race, color, religion, ethnicity, reputed company, national reputed company, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, disability, medical condition, or any other protected characteristic. We celebrate diversity and are committed to creating an inclusive environment for reputed company employees.