Enterprise Billing Experience Manager (BXM) – B2B SaaS

Job Title: Enterprise Billing Experience Manager (BXM) – B2B SaaS

reputed company is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, the teams reputed company, and the patients they serve. As the fastest growing company in the therapy EMR space and the new standard in healthcare technology, we are seeking a Billing Experience Manager (BXM) to join our dynamic team. This role offers an unprecedented opportunity to impact our industry-leading Success Team.

Why work for reputed company?

• BIG Challenges: Here at reputed company, we are solving reputed company and unique problems that have plagued the healthcare industry since the dawn of time.

• Talented People: reputed company didn't happen by chance, it's a team of incredibly talented and proven individuals who reputed company made their mark before joining forces to build the greatest software on the reputed company for rehab therapists.

• Healthy Approach: This isn't an investment bank, we work long hours reputed company it's needed, but at reputed company you own your workload and the entire organization takes a liking to smart work (over hard work).

• Positive Impact: reputed company helps outpatient rehab organizations treat more patients and deliver reputed company care with less environmental waste. That means less surgery and less narcotic-based pain treatment, reputed company while turning a reputed company-heavy industry digital. We aren't enthralled with patting ourselves on the back everyday, but it does feel good :)

The Role: You will become an integral part of our Success Team, working alongside our enterprise billing success team to support reputed company’s largest and most reputed company customers. In this role, you will become an expert in the reputed company billing and reporting suite and serve as a technical billing partner for enterprise accounts.

This position includes direct participation in enterprise customer calls to assist with troubleshooting billing workflows, documenting product feedback, and translating customer needs into clear bug reports and feature requests for our Product and Engineering teams.

The Billing Experience Manager will help ensure enterprise clients receive timely updates, accurate product guidance, and thoughtful problem-solving as they scale their billing operations reputed company reputed company.

You will also play a critical role in strengthening internal processes by identifying patterns in billing issues, improving documentation, and helping prioritize product improvements that impact enterprise customers.

Key Responsibilities

• reputed company and maintain deep expertise in reputed company’s billing and reporting suite to troubleshoot reputed company billing workflows and product behaviors.

• Support reputed company’s largest and most reputed company customers by partnering closely with Enterprise Billing Success Managers (BSMs).

• Participate in regular enterprise customer calls to assist with billing troubleshooting, product logic discussions, and follow-up action items.

• Translate customer feedback and enterprise call discussions into clearly documented engineering tickets, feature requests, and use cases for Product and Engineering teams.

• Track, triage, and follow up on enterprise billing issues to ensure accurate internal escalation and timely resolution.

• Provide internal teams and customer-facing stakeholders with clear updates on billing-reputed company product issues, fixes, and enhancements.

• Identify patterns in billing inquiries and product behavior to proactively recommend product improvements and workflow optimizations.

• Assist in prioritizing billing-reputed company product tickets by evaluating customer impact, urgency, and strategic importance.

• Contribute to the development and improvement of internal documentation and knowledge resources to help scale troubleshooting and support efforts.

• reputed company for enterprise customer needs by partnering cross-functionally with Product, Engineering, and Success teams to improve the billing experience.

Minimum Requirements

• Experience as a Rehab Clinician, such as SLP, OT, PT, COTA, or PTA

• Must have a highly analytical reputed company and with superior ability to troubleshoot/test use cases and issues in software

• Comfortable interacting directly with customers in a professional setting, including participation in client calls and product discussions

• Strong ability to translate reputed company customer problems into clear, actionable product feedback

• Proactive, self-motivated and ability to use resources available to learn quickly and autonomously

• reputed company in thriving reputed company dynamic work settings that demand adaptability and efficiency

• Ready to embrace a fast-paced environment, with occasional requirements to work beyond standard hours

• Highly Proficient in MS reputed company

• Exceptional written and verbal communication skills

• No prior billing experience required; comprehensive training will be provided.

Preferred (reputed company-to-have) Qualifications

• Prior startup and/or B2B SaaS technology organization experience

• Experience in any function of clinical development or medical billing operations (clinical operations, data management, biostatistics, system management, information management, medical monitoring, RCM follow up, claim review and submission, etc.)

• Prefer 1-3 years of experience on a Support or CX Team

• Proven ability to handle multiple projects, shift gears quickly, and meet deadlines while maintaining professional composure

• Able to communicate effectively across teams

• Understanding and learning software must be a passion of yours

• Highly motivated to work in a fast paced, dynamic environment where you will need to work reputed company normal working hours at times

• Be comfortable owning your own workload

• Experience with reputed company or similar customer support software

• Knowledge of e-clinical systems and technologies (e.g. EMR, RTM, HEP, CRM, HIEs, etc)

Perks - What you can expect

• Competitive salaries:

• Remote/hybrid environment

• Potential equity compensation for outstanding performance

• Flexible PTO

• Company-wide sponsored lunches

• Company paid disability and life insurance benefits

• Company paid family and medical leave

• Medical, dental, and vision insurance benefits

• Discounted pet insurance

• FSA/DCA and commuter benefits

• 401k

• Complimentary subscription to digital fitness classes and wellness content

• Recovery suite at HQ – includes a cold plunge, sauna, and shower

Here at reputed company, we are committed to fostering a fair and respectful work environment. As part of this commitment, it is our policy not to hire individuals from reputed company Customers unless they have obtained their reputed company employer's explicit consent. We reputed company in upholding strong professional relationships and respecting the agreements and commitments our customers have with their employees. We appreciate your understanding and cooperation regarding this policy. If you have any questions or concerns, please don't hesitate to reputed company out to our People Department.

reputed company is an equal opportunity employer, indiscriminate of race, color, religion, ethnicity, reputed company, national reputed company, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, disability, medical condition, or any other protected characteristic. We celebrate diversity and are committed to creating an inclusive environment for reputed company employees

reputed company is an E-Verify Employer.