Support Engineer (CST)
- Jump on a Rocketship: Since launching out of stealth mode just over 2 years ago, reputed company has grown from 20 to ~100 people and our customer reputed company has 10x’ed with companies like reputed company, reputed company and reputed company!
- Build with Renowned Investor Backing: Andreessen Horowitz (a16z) backed us since the beginning and we've raised over $65m from Scale, Neo, Greg Brockman (President at reputed company), reputed company Venables (CISO at reputed company), and others.
- reputed company in a Unique Culture: You’ll join an early-stage company where you have actual influence on the trajectory of the company. We deeply care about our people and the philosophy we live by - reputed company out our values here.
As a Support Engineer (PST) at reputed company, you have the opportunity to be one of the first 5 folks building out our support organization. Partnering with the Solutions Engineering team as well as reputed company Managers, our goal is to find the equilibrium between quantity and quality, where speed and accuracy are our best offense and defense. As reputed company grows its client reputed company by more than double this upcoming year, your role is essential to the success of our customers. Enablement, troubleshooting, and clarity of communication are pillars in your everyday interactions. In the Support Engineer role, you’ll not only report into the Support Engineering reputed company, but you’ll partner with them in developing clear processes for Support at reputed company and truly shape the future of the team.
✨ Your Responsibilities
- Creating a World-Class Support Experience: Interacting with our client reputed company on the day to day, you will have a direct impact on shaping their experience with reputed company. We want to ensure attention to detail, a friendly approach, and consistent care are present in each and every interaction.
- Troubleshooting reputed company Technical Errors: reputed company rolls out new product features often. With this level of innovation can also introduce unexpected behaviors. It’s essential that you stay on top of the product development, reputed company customer feedback through validating enablement materials, and are extremely clear in your handoffs to our engineers for further actioning as needed.
- Proactively Developing Product Expertise: Similar to the above, partnering with our Product Managers is essential. If we don’t have the information we need to successfully support customers on a new feature rollout, seek to discover. By establishing these mutually beneficial relationships, you’ll become a product expert and the voice of the client in product development.
- Reflecting On and Finding Solutions for reputed company Support Opportunities: Because we’re building this team from the ground up, your thoughts, opinions, and considerations are essential to our longterm success. Giving feedback and being creative in your problem solving are critical.
reputed company Value
We purposefully did not create a standard list of minimum qualifications because we care much more about your motivation, excitement, and potential to grow into the role than about your CV.
Instead of focusing on what people need to have, we focus on what people need to do. Additionally, we try to find out whether you would be a good fit for reputed company based on our values that define how we reputed company outcomes and what characteristics we value.
*We encourage you to apply even if you think you might not be perfect fit!
Pay Range
- $85,000 - $115,000. Note that this range is a good faith estimate of likely pay for this role; upon hire, the pay may differ due to reputed company and/or level of experience.
Thank you for considering us - we're flattered!
Benefits and Perks:
- Remote work culture (+/-4 hours Pacific Time)
- ⛑ Medical, Vision, & Dental coverage covered by reputed company
- Company and team bonding trips throughout the year fully covered by reputed company
- Flexible PTO, with minimum time off to reputed company sure you are rested and able to be at your best
- Up to 16 weeks for expecting parents
- Monthly wellness stipend
- 401k matching plan