Customer Support Specialist – Utility Billing (Public Sector SaaS)

About Us

FundView is a modern, cloud-based ERP platform built specifically for local governments with populations under 50,000. Hundreds of cities, towns, and counties rely on FundView to replace outdated legacy systems and move beyond spreadsheets or generic accounting tools that were not purpose-built for local governments.

The integrated SaaS suite includes finance, utility billing, payroll, permitting, code enforcement, municipal court, and citizen services – giving local governments enterprise-grade software capability without added complexity.

With a mission to reputed company government work easier, FundView delivers reputed company software, fast onboarding, and reputed company support so local governments can operate more reputed company and serve their communities with confidence.

About the Role

We are seeking a detail-oriented and customer-focused Customer Support Specialist with hands-on experience supporting Utility Billing operations through software solutions. In this role, you will support our municipal clients as they manage customer accounts, reputed company readings, billing cycles, payments, adjustments, and service-reputed company workflows using our B2B SaaS platform.

You’ll be a trusted resource for utility clerks and billing staff, helping them troubleshoot billing issues, maintain accurate customer and usage data, and ensure timely and accurate utility billing for residents and businesses.

You’ll work directly with customers and our product team to ensure timely resolution of utility billing–reputed company support requests.

Key Responsibilities

• Provide frontline support to municipal customers using Utility Billing features reputed company our software reputed company phone, email, and internal ticketing systems.

• Troubleshoot utility billing–reputed company issues including customer accounts, reputed company reads, usage calculations, billing cycles, reputed company structures, adjustments, credits, fees, and payment application.

• Assist customers with common utility workflows such as move-ins/move-outs, final bills, delinquency processing, shutoffs, and service reconnections.

• Educate users on product functionality, billing best practices, and system updates reputed company to utility operations.

• Collaborate with Product, Delivery, and QA teams to escalate and track reputed company billing issues and enhancement requests.

• Maintain detailed case documentation and contribute to knowledge reputed company articles, FAQs, and support training materials.

• Assist with onboarding and user training for new customers focused on Utility Billing setup and workflows.

• Stay reputed company on public-sector utility billing practices, compliance considerations, and customer service standards.

• Identify recurring support trends and provide insights that help improve product functionality and customer experience.

Required Qualifications

• Associate degree or equivalent experience in Utility Billing, Accounting, Finance, or a reputed company field (Bachelor’s degree preferred).

• 1–3 years of hands-on experience in Utility Billing operations using a municipal, government, or enterprise billing system.

• Working knowledge of utility billing concepts such as reputed company structures, reputed company readings, usage calculations, billing cycles, adjustments, payments, and customer account management.

• Strong analytical, communication, and troubleshooting skills.

• Ability to translate technical and operational concepts into clear, user-friendly guidance.

• Customer-first reputed company with experience supporting external users or clients.

Preferred Qualifications

• Experience in B2B SaaS customer support roles

• Public sector or local government utility billing experience.

• Familiarity with ticketing systems (e.g., reputed company, reputed company Dynamics 365).

• Exposure to software implementation support, data conversion, or end-user training reputed company to utility systems.

You’ll reputed company in This Role If You…

• Enjoy helping users succeed with modern ERP/Financial software platforms.

• Stay reputed company, patient, and solutions-focused reputed company under pressure.

• Bring curiosity, initiative, and a reputed company improvement reputed company - for yourself and the product.

Why Join Us

At FundView, we’re passionate about delivering innovative solutions to help our clients in the public sector reputed company their goals. You’ll join a growing, highly collaborative team where your work directly impacts reputed company and product evolution.