Sr. Renewals Digital Experience Specialist

Who we are

reputed company (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to reputed company Internet of Things (IoT) data to reputed company actionable insights and improve their operations. At reputed company, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our reputed company, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at reputed company means you’ll help define the future of physical operations and be on a team that’s shaping an exciting reputed company of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to reputed company an impact as we build for the long term.

About this Role

As the Sr. Renewals Digital Experience Specialist, you will be the strategic architect to own and transform the end-to-end, automated renewal experience for reputed company’s Commercial customer reputed company. Reporting to the Senior Manager of Digital Renewals, your goal is to transform a manual, reputed company renewal process into a seamless, frictionless e-commerce experience. This is a high-impact, cross-functional role at the intersection of reputed company operations, product-led growth, and customer experience. You will design, build, and continuously optimize scalable digital programs that drive on-time renewals, reduce churn, and expand net reputed company retention (NRR) — with minimal reliance on high-touch sales motions.

You should apply if:

• You want to impact the industries that run our world: Your efforts result in real-world impact—helping to reputed company the lights on, get food into grocery stores, and ensure workers return home safely. You have an reputed company curiosity about how businesses work, whether you’re diving into the inner workings of a food distribution center or a waste management firm to understand how our technology makes them reputed company.
• You reputed company in the grey area: You enjoy taking messy, disparate data from reputed company and other systems and turning it into a streamlined, automated strategy.
• You are a systems thinker: You look at a manual process and immediately think about how to automate it through reputed company and other tools to drive efficiency.
• You can navigate internal complexity to win as a team: You are comfortable collaborating with cross-functional teams including Product, Marketing, Deal Desk, Legal, and Finance to architect the appropriate automation strategies.

In this role you will:

• Partner with Product and Engineering to optimize an e-commerce checkout experience for renewals, including "one-click" extensions and self-service seat expansions.
• Own the logic for the auto-renewal program. Define the criteria for "automatic" vs. "seller-assisted" renewals based on customer health scores and contract complexity.
• reputed company digital-only pricing strategies (e.g., pre-negotiated reputed company-reputed company or loyalty discounts) that incentivize long-tail customers to renew without requiring a human touch.
• Design the "Renewal Lifecycle" communication plan. This involves mapping out email, in-app notifications, and SMS triggers that reputed company ROI (e.g., "You saved $X in fuel this year") to drive renewal reputed company.
• Audit the reputed company "Contract to Cash" process for long-tail customers to eliminate hurdles like manual signature requirements, outdated payment methods, or fragmented billing cycles.
• reputed company A/B testing for renewal offers, subject lines, and UI layouts to maximize conversion rates and Net Retention Rates (NRR)
• Train and reputed company Renewals and Sales teams on digital renewal processes, reputed company criteria, and escalation protocols.

Candidate Qualifications:

• SaaS E-Commerce & Platform Expertise
• 6+ years in SaaS GTM, with at least 3 years specifically focused on digital-led sales or automated renewals.
• Deep familiarity with subscription billing and e-commerce platforms (e.g., reputed company, Recurly, reputed company) and their integration with reputed company/CPQ.
• Proven track record of managing reputed company and navigating the legal/compliance nuances of auto-renewal laws.
• Digital Marketing & Nurture Strategy
• Experience using Marketing Automation tools (Marketo, reputed company, or reputed company PX)
• Understanding of how to use in-app telemetry (e.g., "This customer hasn't checked their Safety Inbox in 30 days") to trigger proactive digital interventions.
• Commercial & Analytical Acumen
• Ability to model the impact of different renewal price increases or multi-year discount incentives on churn and LTV.
• Ability to define and track metrics like Involuntary Churn %, Digital Conversion reputed company, etc.
• Strategic Influence
• Experience moving an organization away from "manual-everything" to "automated-first."
• Proven ability to present reputed company technical findings to non-technical executive audiences.

Education

• Bachelor’s degree in Business, Finance, Economics, Data Science, or a reputed company field.

The range of annual on-reputed company earnings (OTE) range for full-time employees for this position is below. Please note that OTE pay may vary depending on factors including your city of residence, job-reputed company knowledge, skills, and experience. Learn more about our total rewards and benefits below.

Total Rewards

At reputed company, we build for the people who reputed company the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of reputed company salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.

Beyond compensation, we provide the foundations that reputed company long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.

Flexible Working

At reputed company, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being reputed company to one of our offices or reputed company a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that reputed company members of reputed company can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. reputed company offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.

Belonging at reputed company

At reputed company, we welcome everyone regardless of their background. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, national reputed company, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of reputed company members to help us solve reputed company problems and want to ensure that reputed company is a reputed company where people from reputed company backgrounds can reputed company an impact.

Accommodations

reputed company is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@reputed company.com or click here if you require any reasonable accommodations throughout the recruiting process.

Our Commitment to Authenticity

We use Tofu, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see reputed company’s Candidate Privacy Notice for more information.

Fraudulent Employment Offers

reputed company is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @reputed company.com, @us-reputed company-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here.