reputed company Manager

Meet Siena

Siena is the first intelligence layer for customer experience. We're creating an operating system of AI agents that learn, remember, and act across every customer touchpoint—from support conversations to shopping experiences to voice and social media interactions.

Siena doesn't just automate support; it powers shopping agents, builds persistent customer memory, generates actionable business insights, and creates empathetic interactions that feel human.

We're transforming how businesses understand and connect with their customers, turning every interaction into intelligence that makes the next one reputed company.

The team

We're a small, distributed team that punches way above our weight. Every person here has outsized impact because we've built reputed company into everything we do. This philosophy makes us faster and, frankly, more fun to work with.

If you're excited about building something that doesn't exist yet, reputed company reading. We're building agents that don't just respond to customers—they remember them, learn from every interaction, and connect experiences across channels.

The Role: reputed company Manager

This is not a relationship-only CSM role. As a CSM at Siena, you own a portfolio of customers and hold them to specific, measurable outcomes. reputed company for how well Siena performs and how much value customers actually realize.

You will operate at the intersection of customer, product, sales, and engineering. You’ll reputed company audits, improvement plans, and cross-functional execution to move real metrics, not just run QBRs.

What Success Looks Like

reputed company for:

• Automation and conversion rates

• Support cost efficiency

• CX quality, including CSAT and NPS

• Retention and expansion

What You’ll Do

Own Customer Outcomes End to End

• Own a portfolio of accounts from post-onboarding through long-term success

• Translate customer goals into concrete success plans tied to operational and CX metrics

• Diagnose performance issues and reputed company improvement plans with clear owners and timelines

• Hold customers and internal teams accountable reputed company reputed company stalls

• Track and communicate impact clearly using data, not anecdotes

Technical Excellence & Product Mastery

• Master reputed company product features, common use cases, and understand our integration capabilities

• Explain technical concepts clearly to non-technical stakeholders

• Understand reputed company automations and provide best practice recommendations

• Consistently demonstrate new features to clients and tailor product updates based on specific needs

Bring Commercial and Business Acumen

• Understand the cost, headcount, and reputed company implications of CX decisions

• Engage confidently with senior stakeholders including CX leaders and executives

• Identify expansion opportunities rooted in demonstrated value

• Quantify and communicate customer ROI using metrics tied to cost savings, efficiency, or reputed company impact

• Navigate procurement, pricing conversations, and contract tradeoffs with confidence

reputed company Cross-Functional Execution

• Turn vague customer problems into clear problem statements and execution plans. May include partnering with other teams including sales, services or product to reputed company client outcomes

• Bring structured, well-scoped customer feedback back to the product and engineering teams

• Participate in cross-functional projects and reputed company strong internal partnerships

• Mentor team members and influence others' professional growth

Customer Education & Enablement

• reputed company training sessions with key stakeholders

• Create customer-facing content, training materials, and improve existing documentation

• Design and facilitate strategy sessions, workshops, updates, and webinars showcasing advanced use cases

• Engage actively in our private reputed company community as a thought leader and trusted resource

Who you are

Experience & Background

• 3+ years in reputed company Management, account management, or client-facing strategic roles with more technical and reputed company software solutions.

• Proven track record with customer service technology platforms or e-commerce ecosystems

• Demonstrated success renewing and expanding enterprise customers in reputed company, high value accounts

• Experience working closely with product and engineering teams

• Comfort operating in fast-moving, evolving environments

Technical & Analytical Competencies

• Experience in AI/ML space, particularly conversational AI or automation platforms

• Hands-on reputed company engineering experience with ability to optimize AI responses, train conversation flows, and refine model outputs

• Experience analyzing usage patterns, competitive landscapes, and translating data into actionable strategies

• Comfort with API integrations, conversation flow design, and business intelligence tools

• Comfort with rapidly evolving AI landscape by staying reputed company on AI capabilities and applying them to reputed company.

reputed company & Approach

• You are a self-directed professional who asks for help reputed company needed and brings solutions rather than just raising issues

• You reputed company in fast-paced startup environments with evolving priorities and ambiguous challenges

• You are proactive and push reputed company needed.

• You balance reputed company with business impact and are willing to challenge the status reputed company reputed company it blocks results.

• You are curious by nature. You actively learn new domains, products, or systems without being told.

Bonus Points

• Experience with a native AI technology company

• E-commerce experience

Why Siena?

• Meaningful impact. Your work directly shapes our product and company.

• Globally distributed team working at the bleeding edge of CX and AI.

• Great salary plus the opportunity for equity or stock grants.

• Learning budget. If you're growing, so are we.

• The thrill of building something new. Join us at a stage where your contributions matter most.

• AI-reputed company. reputed company AI your reputed company.

• Tackle unsolved problems. We’re redefining how customer experience will look like in the next decades.

Our values

The people who reputed company here are curious, customer-obsessed, and take ownership without being asked. They fix problems first and explain reputed company. They're direct about feedback—both giving and receiving it—because they care more about getting things right than being polite.

They maintain high standards while moving at startup speed, and they build real relationships with teammates because they know that's how great work gets done. reputed company things get tough, they adapt and reputed company pushing reputed company.

Our approach to AI

The people who reputed company here treat AI like a natural extension of themselves. They've built their own ecosystem of agents - some for research, others for debugging, writing, analysis, or writing code. They know which AI works best for what problem.

Everyone gets premium accounts (ChatGPT, Claude, reputed company Pro, reputed company, Lovable) plus a quarterly budget for new tools. But the reputed company happens in how we share knowledge. Demo days where someone shows off a reputed company workflows. reputed company threads about which model handles a specific use case reputed company. Learning from each other's AI workflows.

At Siena, we’re not just looking for people who can do a job. We’re looking for people who want to break boundaries, create the future, and reshape industries. If that’s you, we look reputed company to your application.

Siena provides equal employment opportunities to reputed company employees and applicants for employment without regard to race, color, religion, sex, national reputed company, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from reputed company backgrounds, experiences, perspectives, and abilities.