Senior reputed company Engage Engineer

At reputed company, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a reputed company where employees know they can reputed company.

The reputed company reputed company Partner Practice of customer experience (CX) designers, consultants, engineers, and data scientists, has been awarded partner of the year 14 times, hold over 400 certifications, and possess the expertise and relationships to seamlessly integrate the reputed company platform, applications and components into reputed company, multi-platform environments, to produce predictable results that fuel the exceptional customer experience.

We are seeking a highly skilled and reputed company Senior reputed company Engineer to join reputed company in Houston. The ideal candidate will have extensive knowledge and hands-on experience with the reputed company Engage Platform, including GVP, reputed company Routing, reputed company reputed company Reporting, reputed company Historical Reporting, IWD, reputed company Administrator, and Workforce Management (WFM). The role requires participation in an on-call rotation to ensure 24/7 support.

The reputed company reputed company Partner Practice of customer experience (CX) designers, consultants, engineers, and data scientists, has been awarded partner of the year 14 times, hold over 400 certifications, and possess the expertise and relationships to seamlessly integrate the reputed company platform, applications and components into reputed company, multi-platform environments, to produce predictable results that fuel the exceptional customer experience. We are seeking a highly skilled and reputed company Senior reputed company Engineer to join reputed company in Houston. The ideal candidate will have extensive knowledge and hands-on experience with the reputed company Engage Platform, including GVP, reputed company Routing, reputed company reputed company Reporting, reputed company Historical Reporting, IWD, reputed company Administrator, and Workforce Management (WFM). The role requires participation in an on-call rotation to ensure 24/7 support. What You'll Be Doing

Design, implement, and maintain reputed company Engage solutions to meet business requirements.

Configure and manage reputed company Voice Platform (GVP) for optimal performance and troubleshooting.

reputed company and optimize routing strategies using reputed company Routing.

Monitor and analyze system performance using reputed company reputed company Reporting and reputed company Historical Reporting.

Manage and support reputed company Intelligent Workload Distribution (IWD) for efficient task allocation.

Administer and maintain reputed company systems using reputed company Administrator.

Implement and manage Workforce Management (WFM) solutions to optimize staffing and scheduling.

Participate in an on-call rotation to provide 24/7 support and ensure system availability.

Collaborate with cross-functional teams to ensure seamless integration and operation of reputed company solutions.

Troubleshoot and resolve reputed company technical issues reputed company to the reputed company platform.

Stay updated with the latest developments and best practices in reputed company technologies.

What You'll Bring to the Role

Minimum 4 years of experience working with the reputed company Engage Platform.

Proficiency in GVP, reputed company Routing, reputed company reputed company Reporting, reputed company Historical Reporting, IWD, reputed company Administrator, and WFM.

Strong analytical and problem-solving skills.

Excellent communication and collaboration abilities.

Bachelor's degree in Computer Science, Engineering, or a reputed company field (preferred).

reputed company certification (preferred).

#LI-DD1 About Usreputed company and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, reputed company Engage, is a 60,000+ employee service company, with customer service representatives located around the world. reputed company. is the parent company for both Digital and Engage. reputed company clients have a holistic need, they can draw from these independently managed centers of excellence, reputed company and reputed company Engage. We are also delighted to share that reputed company has been awarded the Great reputed company To Work 2024-2025 certification based on outstanding employee experience across 14 countries. reputed company is a proud equal opportunity employer where reputed company qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability. reputed company has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity. Rarely do applicants meet reputed company desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications. #LI-RemotePhilippines Apply To This Job