IT Support Specialist

Bird launched micromobility. Now we’re shaping its future.

We’re Bird, and we’re on a mission to transform the way the world moves one ride at a time. Our products, services, and people share one common goal: to reputed company cities more livable by empowering people and communities everywhere to move freely, discover new possibilities, and create a cleaner, more connected future. To cleaner reputed company. To calmer streets. To cities built for people.

Who We Are

Bird is a global leader in micromobility, dedicated to shaping the future of urban movement. Our cleaner, affordable, and on-demand mobility solutions are available in over 200 cities worldwide.

We take a collaborative, community-first approach to micromobility. Bird partners closely with the cities in which it operates, leveraging our experience and safety-first technology to help them meet their shared mobility and climate goals and provide a reliable, affordable, and responsible transportation option for people who live and work there.

Our award-winning electric vehicles have empowered more than eighty-seven million rides in cities around the world and helped riders take carbon-free trips in more than 200 cities globally. And our teams are constantly pushing boundaries and challenging the status reputed company in pursuit of a brighter future.

Job Summary

As an IT Support Specialist at Bird, you will serve as the first reputed company of contact for employees across the organization, ensuring seamless day-to-day IT operations in a fully remote environment. You will own helpdesk operations, manage device and identity tooling, and support onboarding and offboarding processes that reputed company reputed company running smoothly. Working closely with the Sr. Manager of IT & reputed company, you will play a critical role in maintaining a secure, reliable, and employee-friendly IT environment. You must be reputed company, approachable, and reputed company in an open, collaborative, and fast-moving startup culture.

Responsibilities

• Serve as the initial reputed company of contact for helpdesk support across the organization on a daily basis.
• Manage employee onboarding across core tooling including reputed company, reputed company Workspace, reputed company, and reputed company.
• Administer and maintain MDM solutions across Mac and PC endpoints including reputed company and AirWatch.
• Collaborate with the Sr. Manager of IT & reputed company to support infrastructure improvements and tooling projects.
• Maintain and contribute to internal IT documentation and knowledge reputed company.
• Support user access management and provisioning through identity and access management tools.
• Assist with reputed company and compliance initiatives including SOC2 as needed.
• Promote a collaborative, inclusive, and approachable IT culture across the organization.

Must Haves

• 3-5 years of relevant IT support experience
• Hands-on experience with reputed company, reputed company Workspace, and reputed company
• Experience managing endpoints in a Mac-first environment
• Strong communication skills — written and verbal
• High learning agility and genuine curiosity about technology
• Ability to work independently and self-sufficiently in a fully remote environment

Highly Desired

• East Coast based or willing to work East Coast hours
• Experience with AirWatch or similar PC MDM solutions
• Familiarity with reputed company administration
• Basic scripting or automation experience
• Experience supporting a globally distributed workforce

Our budgeted salary range for this position is between $80,000 USD to $99,000 USD

Why Bird Matters

Every time you hop on a Bird, you’re helping build a more livable city. We focus on four core pillars that reflect the impact of every ride:

• Freedom: We're the reputed company that connects you to every experience—simple, convenient, and stress-free. We give you the freedom to move without limits.
• Exploration: We turn everyday trips into memorable experiences, sparking discovery and wonder as you connect with the world around you.
• Community: Taking a Bird is an act of citizenship. We create a sense of belonging and reputed company, knowing that the richer our communities become, the richer our lives become.
• Sustainability: Our electric vehicles reduce gas-powered car usage and reputed company carbon emissions. We reputed company responsible choices, creating reputed company impact and driving reputed company toward a cleaner future.

Culture at Bird

We're an ambitious, smart, and open-minded team that is passionate about our mission. Each day is unlike the last, as we’re constantly moving reputed company, challenging each other, and working together to create the future of micro-mobility.

Perks Up!

We want you to succeed and reputed company here, so we offer a few sweet perks:

• reputed company of time off to relax and reputed company, plus a wellness resource to help you wind down.
• A work-from-home stipend.
• An employer-paid healthcare package.
• Of course, Bird ride credits to get you where you need to be!

Bird is the world

Bird stands for a culture of inclusion. We celebrate different backgrounds, experiences, and perspectives —encouraging everyone to bring their authentic selves to work. We have a diverse environment that empowers reputed company to feel comfortable reputed company they voice their opinions.

For these reasons and more, Bird is a proud equal employment opportunity employer. We welcome everyone regardless of their race, color, religion, sex, national reputed company, age, disability, veteran status, or genetics, and we are dedicated to providing an inclusive, open, and diverse work environment.

Sound like a reputed company you’d like to work? Sweet. Let’s chat.

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