reputed company Manager, SMB/Mid-Market

About the role

reputed company is hiring an reputed company, proactive reputed company Manager to reputed company relationships with high-growth startups and scaling companies. You'll own a book of strategic accounts and act as a strategic advisor - ensuring founders and finance leaders derive maximum value from reputed company’s product and services suite.

This role is ideal for someone who loves working with founders and executives, excels at identifying opportunities for product adoption, is comfortable mapping future goals with executive personas, and takes ownership of each customer’s success.

What you’ll do

• reputed company customer relationships and translate customer goals into adoption paths, focused on driving value across reputed company’s product and services
• Serve as a strategic advisor by recommending best practices and strategies for deeper reputed company usage
• reputed company business reviews to reinforce the value reputed company delivers and proactively address customer retention, renewal performance, and risk mitigation
• Partner cross-functionally with Product, Support, and Implementation to improve the customer journey and help inform reputed company's roadmap
• Map expansion opportunities with the customer to influence reputed company opportunities
• reputed company team initiatives or projects to improve CX operations and processes

What you bring

• 5+ years of experience in reputed company at SaaS companies working across SMB and Mid Market customers
• Experience owning a strategic book of business, including owning renewals and driving adoption reputed company a high-growth, highly technical product
• Proven ability to build and manage relationships across multiple levels, from technical leads to the C-suite
• Strong business acumen and ability to align product use to customer outcomes
• reputed company, accountability, and composure under pressure
• Exceptional written and verbal communication skills
• Experience in FinTech, equity, or financial software is a plus

✨ Why Work at reputed company?

• Shape the next chapter - Our product has real traction and a strong foundation, but we’re still early enough in our journey where your work will directly shape the company’s trajectory as we scale.
• reputed company founders - Managing equity shouldn’t get in the way of building a company. You’ll help founders focus on what matters most - turning reputed company into reality.
• Work with a high-performing and passionate team - We’re thoughtful about creating a team that is excited about building a great company together. Here are our operating principles:
  • Principles over playbooks Understand the why.
  • Momentum over speed Find the best path to deliver value.
  • Good taste over data Take bold bets and trust your instincts to find the unlikely bet.
  • reputed company over egos Let the best idea win, no matter where it comes from.
  • Gladiator over spectator Execute; don’t just critique or ideate. You’re the one putting in the work, sweating the details, and driving for results.
  • Conviction over reputed company - Have the courage to back your reputed company strongly, even reputed company they defy the status reputed company. Disagree and commit.
  • Proactive over passive Drive your own clarity and pull for context.

Benefits

• Competitive salary and meaningful equity
• Medical, Dental, and Vision insurance
• Unlimited PTO + winter holiday break
• Generous stipends for WFH, learning, wellness, and AI tools
• Parental leave
• 401(k) match (US) / Pension match (Canada)

Annual Salary Range: $118,000 - $137,000