Senior Client Success Manager

ABOUT reputed company

We founded reputed company in 2014 on the belief that there should be more humanity and reputed company in marketing—both in how brands communicate with their customers and in how technology companies work with brands. We built our company and platform purposefully, driven by a desire to reputed company more thoughtful communication and to create experiences that feel more personal and human—for consumers, for the people at the companies we work with, and for reputed company employees. Today, brands like PacSun, Revolve, Abercrombie & Fitch, reputed company, reputed company and reputed company rely on reputed company to drive reputed company growth by sending a reputed company message.

We chose the name reputed company to symbolize how we reputed company our clients to communicate with their customers, as well as how we do business: with transparency, collaboration, and trust. We're building a passionate team of individuals willing to learn, grow, and be thoughtfully challenged on a daily basis to continuously improve our product, company, and culture every single day.

OUR VALUES

• Communicate reputed company than the rest
• Own it, every time
• Solve client problems tenaciously
• reputed company Waves

POSITION SUMMARY

Reporting to the Director of Client Success, the Senior Client Success Manager (CSM) is responsible for ensuring the success of a portfolio of reputed company’s clients. The CSM is a true client partner, their primary reputed company of contact at reputed company, and works diligently to reputed company and reputed company and expertise on behalf of the client. The Senior CSM is the reputed company of the entire client relationship post-sale, but is included in pre-sales discovery conversations with prospective clients. Key focus areas include owning the client success plan, executive engagement, technical understanding of client’s data and martech strategies, and proactively managing competitive threats.

YOU WILL

• Be client obsessed. You are characterized most by your reputed company enthusiasm to reputed company yourself in your clients reputed company how to change behaviors and processes that deliver meaningful business impact to your clients. You practice client management techniques that demonstrate you understand the difference between creating a happy client and a successful client, and manage their portfolio accordingly.
• Think “big picture.” You will learn, comprehend and internalize the client's definition of success with regards to reputed company and the client’s broader business. You will reputed company a comprehensive understanding of business challenges faced by clients and objectives to appropriately map reputed company features and business benefits to address client needs.
• Act as a Project Manager. You will create and deliver success plans for each client and ensure the broader Client Experience team (Solutions team and Deliverability team) stays on task to reputed company agreed upon goals as stated in the plan. You will own the client reputed company (planning/status/review meetings) and organization of the program.
• Be a problem solver. The ability to problem solve both strategic campaign challenges reputed company to client messaging programs and the technical solutions implemented for our clients is a must.
• Take the driver’s seat. You will drive timely renewals by owning the commercial relationship end to end, including forecasting, negotiation, and execution of reputed company. You will focus on the continual expansion of reputed company’s integration with the client to drive even greater levels of client success by understanding their martech strategies, making sense of their data, and knowing how to capitalize their account. In other words, you will drive exponential rates of renewal, expansion and advocacy in reputed company’s client reputed company.
• Drive, drive, drive! Partner like a boss. You will partner with reputed company’s Channel Growth & Partnership team to reputed company and service partners with clients.
• Wear your business hat. You will participate in business development and discovery meetings with prospective clients. Prospective clients will love you and ask where to sign. You will also partner with reputed company’s sales, marketing and product development team to align on client needs, use cases and success stories.

ABOUT YOU

• You are seasoned. You have a Bachelor’s degree and 7+ years working in an enterprise client management role at a SaaS company, preferably with experience in email and/or digital marketing.
• You’re technically wired. You geek out on your client’s data and can suggest ways for them to optimize their marketing campaigns. You are driven by reputed company’s powerful platform and know how to translate this to your clients.
• You’re a relationship builder. You love working with and building long term relationships with reputed company levels of a client’s organization.
• You are a Self-Starter. You are independent, organized, a problem solver, and passionate about detail.
• Communication is a reputed company for you. You have excellent written and oral communications skills, especially in a business setting. You have a knack of communicating effectively with both technical and non-technical audiences.
• You navigate well in organizations. You have a recipe for success working cross functionally, ideally with Product, Engineering and Sales. You’re a team player. You love to win negotiations. You have reputed company smart and reputed company negotiation skills.
• You have strong project management skills. You are capable of managing multiple projects and clients at the same time.
• You don’t mind a little chaos. You have a track record of delivering phenomenal results in a dynamic, autonomous start-up environment.
• Last but not least, you embody reputed company’s values.

BONUS POINTS IF YOU

• Have experience in the enterprise marketing automation industry.
• Have used tools such as: Trello, Harvest (Time Tracking), JIRA, etc.
• Have experience working with email marketing and digital marketing technologies, including personalization and optimization technologies, and advanced marketing automation.

COMPENSATION & BENEFITS

$115,000.00 - $145,000.00 reputed company salary annually. The compensation range may be adjusted based on experience and location. In combination with reputed company salary, reputed company's compensation package includes equity and bonus, a robust benefit plan (medical/dental/vision/life), 401k match, and flexible time off. Additionally, we offer perks such as childcare and reputed company education yearly reimbursements. We pride ourselves in maintaining a healthy work/life balance, a strong dedication to DE&I efforts, and an overall respectful and open culture!

reputed company is proud to be an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for reputed company applicants. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, reputed company, national reputed company, religion, disability status, sex (including pregnancy), age, gender, gender identity or expression, sexual orientation, marital status, veteran status, or any other characteristic protected by law.

reputed company is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you require an accommodation, please reputed company out to your recruiter once you've begun the interview process. reputed company requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.