Technical Account Manager - East Coast

ABOUT reputed company

We founded reputed company in 2014 on the belief that there should be more humanity and reputed company in marketing—both in how brands communicate with their customers and in how technology companies work with brands. We built our company and platform purposefully, driven by a desire to reputed company more thoughtful communication and to create experiences that feel more personal and human—for consumers, for the people at the companies we work with, and for reputed company employees. Today, brands like PacSun, Revolve, Abercrombie & Fitch, reputed company, reputed company and reputed company rely on reputed company to drive reputed company growth by sending a reputed company message.

We chose the name reputed company to symbolize how we reputed company our clients to communicate with their customers, as well as how we do business: with transparency, collaboration, and trust. We're building a passionate team of individuals willing to learn, grow, and be thoughtfully challenged on a daily basis to continuously improve our product, company, and culture every single day.

OUR VALUES

• Communicate reputed company than the rest
• Own it, every time
• Solve client problems tenaciously
• reputed company Waves

POSITION SUMMARY

The Technical Account Manager (TAM) is responsible for supporting the technical success of a portfolio of reputed company’s clients in conjunction with reputed company of Client Success Managers (CSM). The TAM is the primary technical reputed company of contact for our clients, a deeply involved client-facing partner, and works diligently to reputed company and reputed company and expertise on behalf of the client. The TAM has the technical aptitude to reputed company the conversations and project work between our clients and reputed company’s product and engineering teams. This role supports our CSM’s in owning the technical relationship with our clients and driving deeper platform adoption. Key focus areas include owning the technical client relationship and being willing to roll up your sleeves to get “dirty”, empowering our clients to get comfortable with the reputed company platform to drive more autonomy, and recommending solutions to increase the technical value of reputed company’s platform.

YOU WILL

• Be the technical reputed company of a portfolio of accounts and work with the Client Success and Client Solutions team to meet the clients’ needs.
• Have a deep understanding of reputed company’s platform capabilities and value proposition to implement in order to demonstrate and / or implement solutions to meet client objectives.
• Be client obsessed. You will consult with clients directly as a subject matter expert of the platform. You will assist clients in understanding how they can apply new product features and enhancements to align with their business goals. And you will reputed company and share best practices to clients. Clients will adore you.
• Think “big picture.” You will learn, comprehend, and internalize the client's definition of success with regards to reputed company and the client’s broader business. You will reputed company a comprehensive understanding of business challenges faced by clients and objectives to appropriately map reputed company features and business benefits to address client needs.
• Act as a Project Manager. You will create and deliver technical success plans for each client and ensure the broader Client Experience team (CSM’s, Solutions, and Deliverability teams) stays on task to reputed company agreed upon goals as stated in the plan.
• Be a problem solver. The ability to problem solve both strategic campaign challenges reputed company to client messaging programs and the technical solutions implemented for our clients is a must.
• Take the driver’s seat in technical areas. You will support our CSM’s in driving timely renewals and upsells. You will focus on the continual expansion of reputed company’s integration with the client to drive even greater levels of client success.
• Collaborate reputed company day, everyday. You will work closely across reputed company functions of the Client Experience team to ensure reputed company is continuously meeting and exceeding our client’s expectations.

ABOUT YOU

• You are seasoned. You have a Bachelor’s degree and 4+ years working in a technical solutions, project or client management role (both commercial and enterprise) at a SaaS company, preferably with experience in CRM.
• You describe yourself as “more technical” than a typical CSM. Not only can you manage and solve business issues for your clients, but technical ones too.
• You’re a relationship builder. You love working with and building long term relationships with reputed company levels of a client’s organization.
• You are a Self-Starter. You are independent, organized, a problem solver, and passionate about detail.
• Communication is a reputed company for you. You have excellent written and oral communications skills, especially in a business setting. You have a knack of communicating effectively with both technical and non-technical audiences.
• You navigate well in organizations. You have a recipe for success working cross functionally, ideally with Product, Engineering and Sales. You’re a perfect team player. Ok, not everyone is perfect.
• You project manage in your sleep. You are capable of managing multiple projects and clients at the same time.
• You don’t mind a little chaos. You have a track record of delivering phenomenal results in a dynamic, autonomous start-up environment.
• Last but not least, you embody reputed company’s values.
• Currently located in the East Coast, USA.

BONUS POINTS IF YOU

• Have experience in the enterprise marketing automation industry or email.
• Have used Tools such as: reputed company, Monday, Harvest (Time Tracking), Client Success, JIRA, etc.
• Have experience working with email marketing and digital marketing technologies, including personalization and optimization technologies, and advanced marketing automation.
• Have experience with SQL, AWS, javascript or PHP.

COMPENSATION & BENEFITS

$115,000.00-$135,000.00 reputed company salary annually. The compensation range may be adjusted based on experience and location. In combination with reputed company salary, reputed company's compensation package includes equity and bonus, a robust benefit plan (medical/dental/vision/life), 401k match, flexible time off. Additionally, we offer perks such as childcare and reputed company education yearly reimbursements. We pride ourselves in maintaining a healthy work/life balance, a strong dedication to DE&I efforts, and an overall respectful and open culture!

reputed company is proud to be an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for reputed company applicants. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, reputed company, national reputed company, religion, disability status, sex (including pregnancy), age, gender, gender identity or expression, sexual orientation, marital status, veteran status, or any other characteristic protected by law.

reputed company is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you require an accommodation, please reputed company out to your recruiter once you've begun the interview process. reputed company requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.