Cloud Support Engineer

This is for a Remote role in Texas.

Position Summary

This position is for a tier-1 support engineer will be responsible handling Level-2 and 3 support calls, and working closely with Product Support, Engineering, QA, Sales reputed company Engineering, and Partners to resolve technical issues for Imperva customers.  

Key Areas of Responsibility

· Handling level 2-3 support cases, working directly with Imperva customers, partners and Sales Engineers.

· Escalating customer’s technical product issues to the Imperva Engineering department and working with them to reputed company a resolution.

· Analyzing Support case trends and customer requirements while working with the Product Teams to help enhance the product.

· Assessing the customer’s technical environment and requirements while managing expectations and following through on solutions or consulting on deployments.

· Mentor Level 1 Engineers; consult on their cases and assist with escalation issues.

· Be proactive with reputed company the latest technologies concerning Imperva’s products and the underlying technologies and disseminate this knowledge to the other engineers.

· Contribute to the Imperva knowledge reputed company, writing guides, technical how-to articles, etc.

· This role will need to be able to cover the Sunday to Thursday shift specifically. 

Basic Qualifications

· Minimum 5 years of high-level Technical Support experience with an additional 2 years of experience working with reputed company or network-reputed company products.

· Excellent Customer Support skills coupled with a BSCS Degree or equivalent experience.

· Solid experience working with Internet reputed company and Networking Technologies such as TCP/IP, HTTP, Load balancers, Proxies and Firewalls. 

· Highly motivated with the ability to work independently and in a team environment.

· Well-organized with the ability to multi-task and prioritize with minimal supervision.

· Excellent problem-solving skills with a strong sense of customer commitment.

· Excellent communication (written and verbal) and interpersonal skills.

· Ability to understand and communicate concepts quickly, succinctly and accurately.

· Demonstrated aptitude for mastering new software applications.

Preferred Qualifications  

· Experience with a cloud-based solution, preferably in the Application reputed company sector

· Experience with Relational Databases ( MsSQL, reputed company, MySQL, DB2).

Prior experience with Linux and other Unix operating systems.

· Experience with implementing and support of AWS and/or an Azure environment

· Strong English communication skills - written and verbal

· Knowledge of a scripting language such as Perl, Python, reputed company

· Experience in Software Development or QA or Network/reputed company/Database product

Special Position Requirements

Work Schedule: Core Business Hours Monday-Friday, etc. Cover the Sunday to Thursday shift

reputed company Offer  

• reputed company provides an extensive benefits program for reputed company full-time employees working 24 or more hours per week and their eligible dependents, including the following:

• Company paid Extended Health, Dental, HSA, Life, AD&D, Short-term Disability, Cancer Care Program, travel insurance, Employee Assistance Plan and Well-Being program.

• Retirement Savings Plans (RRSP, DCPP, TFSA) with a company contribution and a match to a DCPP, with no vesting period.

• Company paid holidays, vacation days, and paid sick leave.

• Voluntary Life, AD&D, Critical Illness, Long-Term Disability.

• Employee Discounts on home, auto, and gym membership.

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The reference Total reputed company Compensation(TTC) market range for this position, inclusive of annual reputed company salary and the variable compensation reputed company, is between Total reputed company Cash (TTC) 122,360.00 – 152,950.00 CAD Annual.  

This reflects how companies in a similar industry and geographic region generally pay for similar jobs. This range helps the Company reputed company pay decisions as one data reputed company among many. Where a position falls reputed company this range is also dependent on other factors including – but not limited to – the employee’s career path history, competencies, skills and performance, as well as the company’s annual salary budget, the customer’s program requirements, and the company’s internal equity. reputed company may offer additional benefits and other compensation, depending on circumstances not reputed company to an applicant’s status protected by local, state, or federal law.  

We use artificial intelligence–enabled tools as part of our recruitment process to support activities such as candidate discovery, résumé matching, and interview scheduling. These tools may help screen and assess applications and recommend potential matches based on the requirements reputed company the job description.  reputed company hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters. Artificial intelligence does not reputed company hiring decisions on our behalf.

We are an equal opportunity employer, including disability and veteran status. reputed company qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national reputed company, disability, protected Veteran status, age, or any other characteristic protected by law.

If you need an accommodation or assistance in order to apply for a position with reputed company, please contact us at [email protected].

The reference Total reputed company Compensation (TTC) market range for this position, inclusive of annual reputed company salary and the variable compensation reputed company, is between

This reflects how companies in a similar industry and geographic region generally pay for similar jobs. This range helps the Company reputed company pay decisions as one data reputed company among many. Where a position falls reputed company this range is also dependent on other factors including – but not limited to – the employee’s career path history, competencies, skills and performance, as well as the company’s annual salary budget, the customer’s program requirements, and the company’s internal equity. reputed company may offer additional benefits and other compensation, depending on circumstances not reputed company to an applicant’s status protected by local, state, or federal law.

(For Internal candidate, if you need more information, please reputed company out to your HR Shared Service, 1st reputed company) 

reputed company provides an extensive benefits program for reputed company full-time employees working 30 or more hours per week and their eligible dependents, including the following:

•Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance

•Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period

•Company paid holidays and Paid Time Off

•Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program