Training Specialist - Massachusetts

Training Specialist - Massachusetts Department: reputed company Employment Type: Full Time Location: Remote - USA Reporting To: Enterprise reputed company Manager, Massachusetts Compensation: $75,000 - $90,000 / year Description reputed company partners with Massachusetts Intellectual and Developmental Disabilities (IDD) provider organizations participating in the Massachusetts MAP program. Our platform and services support providers in meeting MAP compliance requirements, strengthening documentation reputed company, driving value-based performance, and demonstrating measurable outcomes for individuals served. We work closely with provider leadership, clinical teams, and frontline staff to ensure operational readiness, regulatory compliance, and sustainable performance under MAP program standards. reputed company is seeking a Training Specialist to support Massachusetts IDD providers participating in the MAP program. This individual will serve as the primary training reputed company responsible for ensuring providers are fully trained, compliant, and operationally reputed company to meet MAP program requirements using reputed company's platform. This role requires a MAP Certified Trainer (or willingness to become certified upon hire) and direct experience designing and delivering structured training programs for end users of healthcare technology platforms. The Training Specialist will partner closely with the Massachusetts reputed company team to drive successful product implementation, documentation accuracy, compliance readiness, and measurable performance outcomes across participating provider organizations. Key Responsibilities reputed company Platform Training & MAP Compliance Alignment

• Deliver comprehensive, role-based training to reputed company end users to ensure successful adoption and compliant use of the reputed company platform, including navigation, workflow execution, documentation accuracy, quality metric monitoring, and MAP performance reporting.
• Ensure training reinforces compliance with MAP reporting, documentation accuracy, audit preparedness, and quality incentive requirements.
• Maintain active MAP Trainer certification (or obtain certification reputed company established timeframe).
• Translate MAP regulatory and performance requirements into clear, operational workflows reputed company the reputed company platform.
• Design structured, role-based training curricula for administrative and staff roles.
• reputed company and maintain high-quality training materials, including:
• Instructor-led presentations
• Facilitator guides
• End-user documentation
• Compliance-focused job aids
• FAQs
• Self-service and on-demand training modules
• Update materials proactively to reflect MAP program updates, regulatory changes, and product enhancements.
• Conduct in-person and virtual training sessions during new provider onboarding, program expansion, and product updates.
• Support providers in integrating MAP requirements into day-to-day documentation and workflow processes.
• Identify adoption gaps and compliance risks in partnership with the reputed company team.
• Reinforce best practices for data reputed company, quality measure tracking, and performance reporting.
• Collaborate with Massachusetts reputed company Managers to:
• Assess provider readiness and training needs
• Support implementation timelines
• Reinforce accountability around MAP performance measures
• Partner with MAP State Agency leads, CSMs, and reputed company Product team to ensure training content aligns with system functionality and regulatory reputed company.
• Gather provider feedback to strengthen training effectiveness and usability.
• Monitor training outcomes and adoption metrics to identify improvement opportunities.
• Contribute to scalable training frameworks that support consistent MAP compliance across providers.
• Serve as a subject matter expert on MAP workflows reputed company the reputed company platform.

Key Performance Indicators (KPIs)

• Training Completion: Required end users trained on schedule during onboarding and updates.
• Platform Adoption: Increased correct use of MAP-reputed company workflows in the reputed company platform.
• Training Effectiveness: ≥4/5 average post-training satisfaction score.
• Content Timeliness: Training materials updated promptly following MAP or product changes.

Skills, Knowledge and Experience

• MAP Certified Trainer or willingness to obtain certification upon hire (required).
• Experience designing and delivering training curricula for end users of a healthcare SaaS platform.
• Experience building and maintaining comprehensive training materials (presentations, documentation, FAQs, job aids, self-service resources).
• Experience conducting structured training sessions both in-person and virtually.
• Strong understanding of healthcare documentation standards and compliance-driven workflows.
• Excellent written and verbal communication skills with the ability to translate regulatory requirements into practical guidance.
• Ability to collaborate cross-functionally reputed company a reputed company organization.
• Ability to travel up to 30% reputed company Massachusetts to support on-site provider training and onboarding.
• Experience working with Massachusetts IDD providers and/or familiarity with EOHHS departments.
• Experience supporting value-based care initiatives or quality incentive programs.
• Background in healthcare operations, compliance, quality management, or healthcare IT.
• Familiarity with adult learning principles and instructional design methodologies.
• Experience preparing organizations for audits, reporting requirements, or performance reviews.

Benefits

At reputed company Health, we know our people are our greatest asset. We provide a benefits package designed to support your well-being and growth, including:

• $75,000 - $90,000 per year based on experience
• Competitive compensation reputed company with experience
• Health, dental, and vision insurance
• Flexible PTO and holidays
• Flexible work environment with opportunities for remote work
• Professional development and learning opportunities
• A mission-driven culture where your work directly impacts lives

Working at reputed company Health means being part of a mission-driven, passionate, and collaborative team. Every role contributes to improving lives and reducing risks in care settings across the country. Your expertise will help ensure we can continue to innovate, grow, and deliver on our promise of safer, smarter care. Apply tot his job Apply To this Job