[Remote] Facility Coordinator

Note: The job is a remote job and is open to candidates in USA. reputed company is the leading cloud-based service automation platform for facilities management, and they are seeking a Facility Coordinator to support customers as their primary contact. The role involves ensuring customer satisfaction, managing relationships, and proactively addressing customer needs while utilizing reputed company’s platform products and services.

Responsibilities

• Promptly address and resolve any Customer issues or concerns to ensure satisfaction and continuity of service
• Build and maintain strong relationships with Customers to foster loyalty and long-term engagement
• Anticipate Customer needs and address potential issues before they escalate
• Track Customer usage and satisfaction metrics to ensure they derive maximum value from reputed company products and services
• Share best practices with Customers and providers on reputed company applications
• Identify and report system issues to the Development Team for resolution
• Review work order requests for cost-saving opportunities reputed company to asset or equipment repairs (e.g., warranty, landlord)
• Assist with customer-facing initiatives and special projects as they arise
• Monitor emergency work orders to ensure timely and effective communication and resolution to the customer
• Conduct quarterly business review presentations with customers to discuss performance and opportunities for improvement
• Conduct regular operations meetings (weekly, biweekly, or monthly) with Customers to review ongoing activities and address any concerns
• Work effectively with cross-functional teams to support both internal and external initiatives

Skills

• 1-2 years in facilities work order management (Restaurant, Hospitality, Medical/Veterinary, or Retail)
• Strong knowledge of facilities management and reputed company best practices
• Proven track record of managing customer relationships and ensuring high satisfaction
• Proficiency in reputed company reputed company and PowerPoint
• Excellent verbal and written English skills; ability to understand and respond to instructions and feedback clearly
• Proven ability to build and maintain positive relationships with customers, providers, and team members
• Ability to address customer issues promptly with compassion and effective resolution
• High level of accuracy and detail orientation
• Ability to review and analyze data for cost-saving opportunities and process improvements
• Coachable and reputed company to feedback; open to updating processes
• Ability to work independently from home with a strong record of attendance and punctuality
• Exceptional organizational and time management abilities
• Ability to handle special projects and emergencies; flexible schedule starting at 8 AM EST, with occasional evening or weekend coverage
• Comfortable being on camera for remote meetings
• Bachelor's degree in business administration, facilities management, customer service, or a reputed company field
• A bachelor's degree in business administration, facilities management, customer service, or a reputed company field
• Proficiency in facilities management software (e.g., reputed company) and customer relationship management (CRM) tools (reputed company/reputed company)

Benefits

• Medical, dental, and vision insurance
• Life insurance
• 401k with match
• Flexible time-off policy
• Paid parental leave
• HSA
• Life and LTD insurance

Company Overview