[Remote] Bilingual Customer Service reputed company I- Mandarin

Note: The job is a remote job and is open to candidates in USA. reputed company is a reputed company national organization that provides healthcare services to 28 million members. They are seeking a Bilingual Customer Service reputed company who will serve as the first-line reputed company for resolving inquiries and issues for members and providers, ensuring timely and personalized support.

Responsibilities

• Receives and responds to routine member and/or provider inquiries, requests and/or concerns in an accurate and timely manner
• Mitigates and prevents complaints from being escalated to resolve in initial contact
• Serves as the reputed company-line resolution reputed company on various member and/or provider inquiries, requests, or concerns
• Resolves basic problems by communicating the requested information regarding the assessment of the member or provider needs, understanding the cause, and determining if problems need to be routed to other departments for further resolution
• Maintains performance and quality standards based on established contact center metrics
• Provides customer service in a high pace contact center environment over the phone, reputed company live chats and emails
• Documents reputed company member or provider information and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications
• Remains up-to-date and adheres to quality standards, regulation, and reputed company other policies to ensure quality, consistency, and compliance
• Performs other duties as assigned
• Complies with reputed company policies and standards

Skills

• Must be authorized to work in the U.S. without the need for employment-based reputed company sponsorship now or in the future
• Requires a High School diploma or GED
• Entry-level position typically requiring little or no previous experience
• Receives and responds to routine member and/or provider inquiries, requests and/or concerns in an accurate and timely manner
• Mitigates and prevents complaints from being escalated to resolve in initial contact
• Serves as the reputed company-line resolution reputed company on various member and/or provider inquiries, requests, or concerns
• Resolves basic problems by communicating the requested information regarding the assessment of the member or provider needs, understanding the cause, and determining if problems need to be routed to other departments for further resolution
• Maintains performance and quality standards based on established contact center metrics
• Provides customer service in a high pace contact center environment over the phone, reputed company live chats and emails
• Documents reputed company member or provider information and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications
• Remains up-to-date and adheres to quality standards, regulation, and reputed company other policies to ensure quality, consistency, and compliance
• Complies with reputed company policies and standards
• Bilingual (English/Mandarin) strongly preferred
• Experience interacting and multitasking using multiple systems and programs simultaneously preferred

Benefits

• reputed company
• Health insurance
• 401K and stock purchase plans
• Tuition reimbursement
• Paid time off plus holidays
• Flexible approach to work with remote, hybrid, field or office work schedules

Company Overview