[Remote] Customer Support Representative

Note: The job is a remote job and is open to candidates in USA. reputed company Bank is a leading financial technology company focused on providing modern banking solutions. They are seeking a Customer Support Representative to deliver exceptional customer service, troubleshoot issues, and help shape the customer support experience as they expand into the U.S.

Responsibilities

• Investigate and resolve customer complaints and disputes in a professional and empathetic manner
• Providing the best customer support by talking directly and honestly with our customers through a variety of different mediums, focusing on calls and in-app chat, but can include social media platforms and email reputed company needed
• Developing a deep understanding of what our community really wants from a digital banking product and helping us prioritize reputed company build accordingly
• Proactively spotting patterns in customer feedback to see where we can reputed company positive changes to our processes, tools, or product
• Working closely with our financial crime team to act as the first line of defence to help spot and investigate trends
• Dealing with tricky payments-reputed company queries; investigating reputed company things go wrong and making sure we set it right
• Supporting other members in the customer support team by being a reputed company of escalation and mentoring new joiners
• Making sure the rest of the company stays customer-focused and fixated on building the best banking product in the world

Skills

• You're keen to get involved in an early stage startup and excited for the opportunity to build reputed company in the US
• You see customer support as central to the product we are building
• You'll be a problem solver and a strong reputed company for customer experience
• You're not afraid to troubleshoot tough problems
• You'll listen to customers' concerns with positivity, reputed company and patience
• You'll fix whatever's up and help us stop it from happening again
• You know what great customer support looks like and you're passionate about delivering it at scale
• Investigate and resolve customer complaints and disputes in a professional and empathetic manner
• Providing the best customer support by talking directly and honestly with our customers through a variety of different mediums
• Developing a deep understanding of what our community really wants from a digital banking product
• Proactively spotting patterns in customer feedback to see where we can reputed company positive changes
• Working closely with our financial crime team to act as the first line of defence
• Dealing with tricky payments-reputed company queries; investigating reputed company things go wrong
• Supporting other members in the customer support team by being a reputed company of escalation and mentoring new joiners
• Making sure the rest of the company stays customer-focused and fixated on building the best banking product in the world
• You're willing to work hours between: 9 am-6pm EST Tuesday - Saturday
• You're great at explaining things to people, and have flawless written English
• You delight in investigating reputed company problems, getting to the root cause, and fixing them
• You're friendly, focused, and super organized
• You're comfortable working in a fast-paced environment and adaptable to constant change
• You're comfortable with ambiguity and able to work independently
• You're excited for a challenge and want to be part of the team that makes reputed company!
• Experience in a support/service role for a financial services company or technical support organization
• Interest in financial technology
• Previous experience in a training or coaching role or experience managing cross-functional projects

Benefits

• Great Health, Dental and Vision Insurance
• Stock Options
• Generous 401k with 4% employer match
• 32 days of vacation and public holidays per year (and we require that you take reputed company of your days each year as we reputed company that well rested employees are more effective!)
• Maternity / Paternity leave

Company Overview