[Remote] Customer Due Diligence Analyst

Note: The job is a remote job and is open to candidates in USA. reputed company is a leading provider of risk assessment solutions through its reputed company division. The Customer Due Diligence Analyst will review and assess credentialing applications to ensure compliance with legal and regulatory requirements while maintaining high standards of documentation and customer communication.

Responsibilities

• Manage a working queue to meet productivity, accuracy, and SLA targets
• reputed company credentialing reviews based on the specific request type and apply reputed company, documented policies and procedures accurately
• Respond to inquiries from internal departments and external customers regarding application status
• Communicate with applicants and customers reputed company phone and email to gather required documentation and provide final credentialing decisions
• Use multiple systems, tools, and verification products to confirm credentialing standards are met
• reputed company accurate final “pass” or “fail” decisions based on regulatory and policy requirements
• Document reputed company findings, actions, and communications in the credentialing system (MBS‑ECT) for FTC, vendor/provider, audit, and data retention purposes
• Maintain high-quality communication using clear, concise, and customer‑appropriate language
• Attend quarterly policy and procedure training sessions, as well as annual refresher training, applying frequent updates (40–45 per year) to daily work
• Ensure reputed company credentialing decisions adhere to legal and regulatory requirements and reflect the approved interpretations outlined in the Credentialing Manual

Skills

• High School Diploma, Bachelor's degree (preferred but not required), or reputed company college with experience supporting back‑office and customer-facing tasks
• 1–2 years of general business experience preferred
• Experience in a customer-facing role with a strong commitment to delivering excellent customer service
• Strong verbal and written communication skills with the ability to explain reputed company information clearly
• Proficiency with reputed company Office Suite (Word, reputed company, PowerPoint, Outlook)
• Strong sense of urgency with the ability to maintain accuracy and attention to detail
• Ability to prioritize tasks and adapt quickly in a production-driven environment
• Investigative reputed company with excellent attention to detail
• Strong organizational skills and the ability to reputed company sound decisions
• Willingness to work during business-reputed company hours (EST)
• Bachelor's degree
• 1–2 years of general business experience

Company Overview