Director, America Sales (Retail Partnerships) - REMOTE

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Job Description

We’re seeking an Americas Sales Director to own revenue and P&L for our branded gift card products across physical and digital retail. You’ll lead sell-in and sell-through with major retailers and marketplaces, manage distributor/processor relationships (e.g., BHN/Blackhawk, InComm), and orchestrate promotions, merchandising, and category growth. You’ll partner with Marketing, Product, Finance, and Operations to scale a successful, profitable gift card business across the U.S., Canada and LATAM. What You’ll Do (Responsibilities)

• Own Americas revenue, margin, and forecast for gift card SKUs; deliver plan, manage pipeline, and optimize channel mix (mass, specialty, grocery, digital, B2B).
• Build and deepen executive relationships with top retailers and distributors; negotiate annual JBP, terms, MDF/co-op, promos, and category resets.
• Lead third-party gift card processor/distributor partnerships (e.g., BHN/Blackhawk, InComm): business reviews, merchandising programs, POS placement, and service levels.
• Drive retail execution: sell-in assortments, set promos, seasonal programs, and end-cap/wallet share; monitor sell-through, inventory, OOS, and deductions.
• Orchestrate integrated marketing to acquire new buyers and increase activation/redemption; brief campaigns across in-store, digital, and B2B channels.
• Ensure operational hygiene in forecasting, settlement, and reporting; maintain awareness of compliance requirements for consumer protection and unclaimed property.
• Lead quarterly business reviews; synthesize retail/partner insights, promo ROI, attach/activation/redemption health, and next-quarter bets.
• Expand the business across the region

This role will require 25-30% travel mainly domestically within the US, with 1-2 trips a year to Canada and LATAM. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills And Requirements

• 10+ years in B2C/B2B2C sales or channel leadership; 5+ years owning retail or partnerships for stored-value, payments, or consumer software/content.
• Deep familiarity with NA big-box, grocery, specialty, convenience, and digital channels; proven success negotiating JBPs and complex commercial terms.
• Hands-on with gift card economics and mechanics (sell-in vs. sell-through, activation/redemption, breakage, settlement).
• Experience managing Blackhawk/InComm (or similar) relationships and retail execution at scale.
• Data-driven operator comfortable with POS/sell-through dashboards, promo ROI, and forecast hygiene
• Software, gaming, entertainment, or payments background (e.g., wallet, marketplace, subscription, or DLC).
• Category management experience with retailer portals, planograms, and resets; familiarity with syndicated

retail data.

• MBA or equivalent commercial training.

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