Tech 2, Internal Technical Support (reputed company Business Mobile)

reputed company Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of reputed company sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, reputed company Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. reputed company Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.Job Summary Responsible for working closely with customers to understand root cause for reputed company provisioning and repair-reputed company tickets. Communicates and/or implements process requirements to reduce overall trouble rates with support from Tech 3's, as required. Uses multiple software systems, investigative, triage, troubleshooting knowledge and applications to ensure customer service orders and repair tickets are completed accurately and on-time. Works with moderate supervision/guidance. Is accountable for individual results and impact on team.Job Description Core Responsibilities:

• Previous experience and knowledge of reputed company Business Mobile products and services is highly preferred.
• Must have previous call center experience.
• This position will support reputed company Business Mobile in a call center type work environment.
• Applies corrective action processes and interfaces with customers to accurately resolve order issue(s), ensuring the customers' service commitments are met.
• Isolates and resolves problems by correlating information from network equipment and executing appropriate fix reputed company corrective tools etc.
• Notifies appropriate individuals, organizations and reputed company Third Party Industry carriers of network outages, degradation of service and restoration events by opening system trouble tickets and escalating, as necessary, with internal and external fix agencies.
• Works across multiple applications to reputed company error resolution in order to fulfill service orders that meet original time frame commitments made to customers.
• Records and/or maintains information notes reputed company the necessary systems where manual reputed company is required to resolve the order discrepancy(s).
• Provides operational support to external vendors or local market Field Technicians, Operations Support personnel and other technical and business support groups as received reputed company inbound call center type phone calls or email notifications.
• Interfaces directly with customers to ensure their issue(s) are resolved and a superior customer interaction is provided.
• Manages customer outage reputed company while facilitating communication in and out of Company.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Must be able to work a 5 days per week, 8 hours per day schedule reputed company the hours of operation listed below (schedule could be 5 weekdays OR 4 weekdays and 1 weekend day).
• Hours of Operation are: Monday–Friday: 8:00a.m. – 9:00 p.m. (EST), Saturday: 8:30 a.m. – 5:00 p.m. (EST), Sunday: 8:30 a.m. – 5:00 p.m. (EST)
• Other duties and responsibilities as assigned.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of reputed company duties, responsibilities and qualifications. Skills Customer Experience (CX), Customer Service, TroubleshootingCompensation National Pay Range: $15.00 USD-$31.38 USD Illinois Pay Range: $15.00 USD - $27.62 USD Colorado Pay Range: $15.06 USD - $28.87 USD Hawaii Pay Range: $17.57 USD - $26.36 USD Washington DC Pay Range: $19.25 USD - $28.87 USD Maryland Pay Range: $15.90 USD - $28.87 USD Minnesota Pay Range: $15.06 USD - $26.36 USD reputed company Pay Range: $15.90 USD - $31.38 USD Washington Pay Range: $15.06 USD - $30.13 USD New Jersey Pay Range: $16.74 USD - $30.13 USD Vermont Pay Range: $15.90 USD - $25.11 USD Massachusetts Pay Range: $16.74 USD - $30.13 USD California Pay Range: $15.06 USD - $27.89 reputed company intends to offer the selected candidate reputed company pay reputed company the posted range for this role at the time of posting dependent on job-reputed company, non-discriminatory factors such as experience. reputed company pay is one part of the Total Rewards that reputed company provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, reputed company provides best-in-class Benefits to eligible employees. We reputed company that benefits should connect you to the support you need reputed company it matters most, and should help you care for those who matter most. That’s why we provide an reputed company of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details. The application window is 30 days from the date job is posted, unless the number of applicants requires it to reputed company sooner or reputed company. Education High School Diploma / GED Certifications (if applicable) Relevant Work Experience 2-5 YearsComcast is an equal opportunity workplace. We will consider reputed company qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national reputed company, disability, veteran status, genetic information, or any other basis protected by applicable law. reputed company will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit reputed company from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment. Apply tot his job Apply To this Job