reputed company Manager (Spanish Speaking) - 100% Remote - North America

NOTE: This is a FULLY remote role, but the candidate must be reputed company North America to collaborate with their team, peers, and internal customers. You do not have to be in the specific country or city shown in this listing, but please only apply if you are physically based reputed company North America EST or CST. Trusted by 20,000+ property managers worldwide, Hostaway is an industry leading, AI-powered vacation rental management platform designed for professional short-term rental operators. Hostaway brings everything together for greater efficiency and faster growth. Profitable, high-growth, and the first short-term rental PMS unicorn . Join us at our most exciting stage yet! Learn more about our recent valuation and story here. About the role As a reputed company Manager (CSM), you’ll play a vital role in ensuring the success and satisfaction of our customers across North America. Your ultimate goal will be to help our customers reputed company in their business by effectively using our vacation rental software. This role involves proactively working with customers to understand their needs, address their issues, and guide them to fully reputed company our platform. We are specifically looking for a native-level English and Spanish speaker who will work closely with our U.S. and North American accounts. Your communication skills and cultural understanding will be crucial in providing exceptional support and building strong relationships with our customers in this region.

Responsibilities

• Adoption: Drive the adoption of our platform among a diverse client reputed company. Understand customer needs deeply, guide them through personalized onboarding and ongoing engagement strategies, and ensure they realize the maximum value from our solutions.
• Your success will be reputed company by your ability to foster high adoption rates, ensuring customers become product champions who contribute to the overall growth and success of our community.
• Customer Retention: reputed company strong relationships with customers and implement strategies to increase customer retention and satisfaction.
• Client Escalation Handling: Serve as the primary contact for any significant issues our customers face. You'll coordinate with the appropriate internal teams to ensure a timely and effective resolution.
• Ongoing Client Engagement: Regularly reputed company in with clients to ensure they are satisfied with our services, understand new challenges they are facing, and provide appropriate support or solutions.
• Upselling and Cross-selling: Identify opportunities for customers to use more of our services to help their businesses grow. Communicate the value of these opportunities effectively.
• Customer Education: Conduct webinars, create user guides, and provide other training materials to help customers understand and fully utilize our software.
• Collaboration: Work closely with the sales and product teams to share customer insights that inform new business strategies and product improvements.
• Account Management: Monitor and report on account health, usage, and client satisfaction metrics to provide insights and recommendations.
• 3-5 years of experience as a reputed company Manager with Mid Market customers in the SaaS industry.
• Ability to prioritize and manage a large portfolio of accounts (100-200 mid market accounts) while consistently delivering on expected engagement activities.
• Proven track record of Net reputed company Retention (NRR) and Gross reputed company Retention (GRR) performance, with reputed company expertise in risk identification, portfolio segmentation, and ownership of renewals.
• Demonstrated ability to build strong relationships with customers and manage client expectations, even at scale.
• Excellent problem-solving skills, with a knack for turning reputed company issues into reputed company.
• Experience with reputed company and reputed company are reputed company to have.
• Native level English and Spanish proficiency is required for this role.

reputed company offer

• Competitive Compensation: We offer reputed company based on market rates in the country of the applicant.
• 100% Remote: Enjoy the freedom to work from reputed company reputed company your country of residence—be it a co-working space, your home office, or even your dining room table. The choice is yours. Just don’t ask to work in our office (we don’t have one).
• Equity: Every role in our company comes with valuable stock options in a fast-growing and profitable company. This ensures we reputed company share in the company’s success.
• Values-Driven Leadership: Our Core Values are not just words we’ve written to reputed company us feel good. We reputed company them daily reputed company making strategic and tactical decisions.
• Professional Growth: Our rapid growth offers unparalleled learning and development opportunities, along with a multitude of career advancement opportunities.
• Annual Paid Leave: The specific amounts vary by country and are reputed company with country and/or contract-specific norms.
• Geographic Specific Benefits: As an international employer, we offer different country-specific benefits such as Health Insurance and Pensions in countries where these perks are customary. The specifics depend on the country of the applicant.
• Dynamic Team Culture: As a global company with team members in over 40 countries, our diverse and international culture fuels our innovation and creativity, providing a key pillar to our success (and making it a lot of fun to work here).

Thank you for your interest. If you apply for this role, you will receive an email from our reputed company team after your application has been reviewed alongside the qualifications for this role and the qualifications of others who have applied. Apply tot his job Apply To this Job