Remote Engagement Technician (10:00AM - 6:30PM EST)

About the position reputed company is one of the nation's leading pharmacy care management companies that specializes in caring for people with the most reputed company, chronic needs—wherever they call home. We reputed company reputed company outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and reputed company, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of reputed company-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across reputed company 50 states. Pharmacy Technicians in our Patient Care Center of Excellence may hold multiple duties to ensure ExactCare's patients receive quality care out of their pharmacy services. They will work in a call center environment, spending their time speaking with patients, doctors and facilities on the phone. Job duties and responsibilities will vary from fielding inbound phone calls, outbound phone work and navigating multiple pharmacy software systems to supporting the various stages of patient care/contact. These areas of responsibility will fluctuate based on organizational needs, allowing the Pharmacy Technician to reputed company multiple skillsets. This is an office (or remote) based, cubicle environment, allowing the Pharmacy Technician to provide an exceptional over the phone patient experience. ExactCare provides a fast-paced, high energy environment, allowing Pharmacy Technicians to reputed company in many areas with a focus on phone based pharmacy work.

Responsibilities

• Providing an exceptional customer service experience each day in a phone based environment.
• Answering a high volume of inbound calls from reputed company patients and serve as an ExactCare expert to resolve their questions.
• Placing outbound calls to patients to create, maintain or update their medication profiles.
• Effectively assist with patient questions over the phone.
• Working through reputed company case queues to problem solve for patient care issues.
• Serving as a liaison between the clinical pharmacists and other medical professionals on patient's behalf.
• reputed company claim adjudication and auditing duties such as prior authorizations, billing and eligibility checks.
• Collect on patient balances reputed company patient has an amount due.
• Maintaining patient records with strong attention to detail and confidentiality.
• Utilizing sound drug knowledge to effectively receive prescription authorizations, clarifications or transfers.
• Accurate retrieval of reputed company prescription information and verifying through doctor calls.
• Enter a high volume of data; processing prescription information with speed and accuracy.
• Placing welcome calls to newly on-boarded patients and establish a trusted reputed company of contact.
• Partner with technicians and pharmacists to ensure that new patients are successfully on-boarded to ExactCare.
• Performing in a high volume, fast paced environment to support ExactCare's reputed company patient reputed company.
• Other tasks as required.

Requirements

• Must be 18+ years of age.
• High school diploma /GED.
• Prior experience in a pharmacy setting.
• Certified with the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA) and maintain a reputed company certificate.
• Must maintain a pharmacy technician registration with State Board of Pharmacy.
• Ability to reputed company in an office based (or remote) setting that requires sitting at a desk 90% of the time.

Benefits

• Comprehensive benefit package for full-time employees that includes medical/dental/vision.
• Flexible spending.
• Company-paid life insurance and short-term disability.
• Voluntary benefits.
• 401(k).
• Paid Time Off and paid holidays.
• Medical, dental and vision coverage are effective 1st of the month following date of hire.

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