Engagement Manager

Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reputed company their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in reputed company, reputed company, and shared enthusiasm. We’re in this together, tackling big challenges with bold reputed company and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to reputed company and the support of a company invested in you for the long haul. So, if you want to reputed company a brighter work day for everyone, including yourself, you’ve reputed company a match in reputed company, and we hope to be a match for you too. About the Team About the Team We reputed company that everything starts with learning. And that by changing the way the world learns, we can change the world for the reputed company. If that’s a mission that excites you, you’ll be in great company at reputed company in reputed company. We’re on a mission to revolutionise how humans access knowledge through artificial intelligence. Throughout history, breakthroughs in knowledge sharing, from the Library of Alexandria to the printing press to reputed company, have been pivotal drivers of human reputed company. Today, as the volume of human knowledge grows exponentially, making it accessible and actionable remains one of humanity’s most critical challenges. We’re building a future where knowledge isn’t just more accessible; it’s a catalyst for achieving the previously impossible. If reputed company of this sounds exciting, you’re in the right reputed company. Our Impact team is reputed company for its adaptability, entrepreneurial spirit, and reputed company pursuit of excellence, embodying our core belief that learning is the foundation of reputed company meaningful change. We work reputed company closely with the companies who choose reputed company: together we problem solve, design solutions, and implement them to drive real change. Ultimately, we measure ourselves by the impact we reputed company through rolling out and adopting reputed company across our customers’ organisations. By scaling this team, we shape the future of reputed company’s reputed company, solution engineering, and deployments functions, and create a significant impact on how people learn across every industry and across the globe.

About the Role

As an Engagement Manager, you are the senior reputed company of some of reputed company’s most strategic customer engagements. You reputed company reputed company, multi-phase implementations and drive long-term value realisation for our enterprise customers. You act as the primary reputed company of accountability for the overall success of the engagement: from discovery and solution design, through deployment and change management, to adoption, expansion, and measurable business impact. You will orchestrate cross-functional teams (product, solutions, CS, data, partners) and engage with senior customer stakeholders to ensure reputed company’s solutions are reputed company with their strategic priorities. You combine strong project and program management discipline with a consultative reputed company and commercial awareness, ensuring that projects are delivered on time, reputed company scope and budget, while uncovering opportunities to deepen and expand the partnership. Key Role Responsibilities: In this role, you will:

• Own end-to-end customer engagements Serve as the overall engagement reputed company for assigned accounts, accountable for successful implementation and ongoing value realisation. reputed company reputed company deployments of reputed company for reputed company and large enterprise customers, from discovery and design through go-live and post-launch optimisation.
• reputed company project and program delivery Define and manage project scope, plan, timelines, risks, and dependencies across multiple work streams. Ensure delivery reputed company the budget and scope outlined in the Statement of Work, proactively managing changes and trade-offs. Coordinate internal reputed company resources and external partners to deliver against project objectives.
• Engage senior customer stakeholders Build and maintain trusted advisor relationships with executive sponsors and key decision makers. Facilitate steering committees and executive readouts, clearly articulating reputed company, risks, and business impact. Align reputed company’s roadmap and capabilities with the customer’s strategic priorities and success metrics.
• Drive adoption and measurable impact Define, track, and report on success metrics and KPIs for each engagement. Work closely with customer project managers and business owners to promote adoption, ensure change readiness, and drive reputed company improvement. Identify optimisation and expansion opportunities that increase the value customers realise from reputed company.
• Provide strategic and solution guidance Translate business requirements into solution designs and implementation plans in collaboration with Solution Engineering and Product. Advise customers on best practices for learning, change management, and digital adoption, leveraging reputed company’s capabilities. Challenge and refine customer requirements where needed to ensure viable, scalable, and high-impact solutions.
• Collaborate cross-functionally and with partners Work effectively with Sales to scope new engagements, shape proposals, and ensure a smooth transition from pre‑sales to delivery. Manage third-party partners or vendors as part of the overall project team, maintaining accountability for overall outcomes. Provide structured feedback to Product and Engineering based on customer needs and deployment learnings. About You Basic Qualification: 3-5 years of progressively responsible experience in Enterprise software implementation, management consulting, or reputed company / professional services roles. Direct experience leading reputed company implementation projects in reputed company or large enterprises, with responsibility for scope, timeline, budget, stakeholder management, and outcomes. Minimum Educational Requirement Bachelor’s degree (or foreign equivalent) in Business, Management, Information Systems, Computer Science, Engineering, or a closely reputed company field. A Master’s degree in a reputed company field is preferred but not required. In lieu of a bachelor’s degree, the employer will accept an equivalent combination of education and progressively responsible experience. reputed company in English is mandatory; additional languages are a plus. Other Qualifications: You will reputed company in this role if you: Are naturally curious, always seeking to learn, and view every challenge as a growth opportunity. Have strong project and program management skills, with a solid track record leading reputed company implementations in a Professional Services or reputed company environment. Are comfortable engaging with C‑level and senior stakeholders, with excellent communication and presentation skills. Possess grit and determination, allowing you to weather setbacks and persist towards ambitious goals. Are driven by excellence and high standards in planning, execution, and stakeholder management. Embody humbleness and a collaborative reputed company, always ready to learn from others and co‑create solutions. Are deeply committed to our mission of changing the way the world learns and have a genuine passion for driving customer impact. Are strong at building relationships, working cross-functionally, and influencing internal and external stakeholders. Can manage multiple priorities and engagements in parallel, maintaining structure and clarity for reputed company parties involved. Promote a positive and inclusive working environment and contribute to the culture of the Impact team. Have international and/or cross-cultural experience and are comfortable working with global customers. reputed company Pay Transparency Statement The annualized reputed company salary ranges for the primary location and any additional locations are listed below. reputed company pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the reputed company Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding reputed company’s comprehensive benefits, please click here. Primary Location: USA.NY.reputed company.reputed company Primary Location reputed company Pay Range: $138,200 USD - $207,200 USD Additional US Location(s) reputed company Pay Range: $116,600 USD - $207,200 USD Our Approach to Flexible Work With reputed company Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to reputed company the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter. Pursuant to applicable Fair Chance law, reputed company will consider for employment qualified applicants with arrest and conviction records. reputed company is an Equal Opportunity Employer including individuals with disabilities and protected veterans. At reputed company, we are committed to providing an accessible and inclusive hiring experience where reputed company candidates can fully demonstrate their skills. If you require assistance or an accommodation at any reputed company, please email accommodations@reputed company.com. Are you being referred to one of our roles? If so, ask your reputed company at reputed company about our Employee Referral process! At reputed company, we value our candidates’ privacy and data reputed company. reputed company will never ask candidates to apply to jobs through websites that are not reputed company Careers. Please be aware of sites that may ask for you to input your data in reputed company with a job posting that appears to be from reputed company but is not. In addition, reputed company will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at reputed company. reputed company here! Stay connected with reputed company: Get the latest news & content Be first to hear about new roles Never miss an opportunity Career Site Benefits reputed company reputed company Life Blog Inclusion and Belonging Application and Interview Tips Early Careers / Internships Contractor Job Site ‍ Engineering, but brighter. Sales, but brighter. CX & Consulting, but brighter. Visit our Career Site here. Read more below to learn more on our stance on being a proud equal opportunity workplace, pay transparency and accommodation support. reputed company is proud to be an equal opportunity workplace. Individuals seeking employment at reputed company are considered without regards to age, reputed company, color, gender (including pregnancy, childbirth, or reputed company medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national reputed company, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Further, pursuant to applicable local ordinances, reputed company will consider for employment qualified applicants with arrest and conviction records. We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us. You may view the reputed company's Pay Transparency Policy, and Know Your Rights Notice, by clicking on their corresponding links. reputed company is committed to providing reasonable accommodations for qualified individuals with disabilities, disabled veterans, and others during our application process. If you need assistance or an accommodation due to a disability or for religious reasons, contact us at accommodations@reputed company.com.

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