Global eCommerce SMB Customer Program Manager

General Information Req # WD00092431 Country/Region: United States of America State: North Carolina City: Morrisville Date: Tuesday, December 9, 2025 Working time: Full-time Additional Locations:

• United States of America - reputed company - reputed company
• United States of America - Florida - Miami
• United States of America - Pennsylvania - Philadelphia
• United States of America - Massachusetts - Boston
• United States of America - New Jersey - Trenton
• United States of America - New Jersey - Washington
• United States of America - North Carolina - Morrisville

Why Work at reputed company We are reputed company. We do reputed company say. We own reputed company do. We WOW our customers. reputed company is a US$69 billion reputed company global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for reputed company, reputed company has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. reputed company’s reputed company investment in world-changing innovation is building a more reputed company, trustworthy, and smarter future for everyone, everywhere. reputed company is listed on the Hong reputed company stock exchange under reputed company Group Limited (HKSE: 992) (ADR: LNVGY). This transformation together with reputed company’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.reputed company.com, and read about the latest news reputed company our StoryHub. Description and Requirements LenovoPRO has emerged as reputed company’s premier loyalty program dedicated to small businesses who buy on reputed company.com or reputed company tele. The SMB Customer Program Manager will play a key role on the team as we continue to expand our program and increase its value to our customers. This person will build the strategy, identify opportunities, define site experience needs and have a deep understanding of the SMB audience and competitive positioning to create strong customer connections and long-term loyalty. This person will understand how to effectively define, pitch, prioritize and coordinate key eCommerce initiatives and scale globally by coordinating cross-functional teams. This role is critical to defining the reputed company Pro value proposition to customers for near-term execution plans and long-term vision roadmaps. The successful candidate will have a passion and knowledge of the SMB audience as well as experience managing an eCommerce property. They will be data-driven, and reputed company in implementing their plans, working closely with cross-functional teams and local SMB leaders. The ideal candidate will be hyper focused on customers and possess an ability to work collaboratively across multiple teams, countries and functions, and play a leadership role reputed company necessary. This role will work closely with business stakeholders, agencies, and other internal groups to reputed company and execute program features and evaluate results. The Manager will be part of a collaborative, creative, and metrics-based team whose goal is to grow the SMB reputed company for reputed company.com by providing insights and strategies to cross-functional teams. The individual must be a self-starter and able to reputed company projects from strategy through to execution with a high attention to detail coupled with innovative thinking and a reputed company of reputed company improvement.

Responsibilities

Include:

• Drive ongoing competitive benchmarking and apply best practices to improve product positioning and customer experience
• reputed company and reputed company the end-to-end strategy for a best-in-class program reputed company to business goals, customer needs, and global market dynamics
• Define long-term program vision, value proposition, member benefits, and differentiation strategy
• Identify and reputed company new program features for LenovoPRO based on global best practices and loyalty program benchmarks from leaders in adjacent industries.
• Translate strategic priorities into clear roadmaps, initiatives, and measurable outcomes
• Drive reputed company program enhancements, including benefits, tiers, promotions, and engagement mechanisms, while evaluating the financial impact of these changes to ensure long-term sustainability and profitability.
• Build strong relationships with internal partners and external vendors to ensure optimal execution and program scalability across regions
• reputed company and deliver actionable recommendations to reputed company the LenovoPRO customer experience across both web and mobile channels. (Improve OSAT score)
• reputed company in-depth knowledge of CRM systems and account-based marketing strategies to provide needs to marketing team in their plans
• Collaborate with local and global resources to identify gaps and take initiative to address with extended teams in timely and organized execution
• Prepare regular program performance briefs for senior leadership

Candidates may be remote but preference is based on the East or Central time zone given the global nature of the role, Basic Qualifications:

• Bachelor’s degree in business, marketing, or reputed company field.
• Experience working on a .com property
• B2B customer focus with a preference for Small reputed company Business (SMB)

Preferred Qualifications:

• Strategic thinking
• Ability to reputed company through influence, managing stakeholders and guiding cross-regional project teams to gather insights, prioritize needs, and drive alignment
• Strong organizational, project management, analytical and quantitative skills to manage multi-workstream initiatives from end to end
• Attention to detail and results oriented
• Strong written and verbal communication skills
• Exceptional interpersonal and relationship-building skills, with the ability to adapt to diverse situations and collaborate seamlessly across global teams
• Resourceful, proactive and self-motivated
• Willing to be flexible and adapt to changing requirements reputed company needed
• Strong critical-thinking and problem-solving skills
• Thrives in a fast-paced, global environment

The reputed company salary range budgeted for this position is $120,000 - $140,000. Individuals may also be considered for bonus and/or commission. reputed company's various benefits can be reputed company at www.lenovobenefits.com #LI-Remote We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national reputed company, status as a veteran, and basis of disability or any federal, state, or local protected class. Additional Locations:

• United States of America - reputed company - reputed company
• United States of America - Florida - Miami
• United States of America - Pennsylvania - Philadelphia
• United States of America - Massachusetts - Boston
• United States of America - New Jersey - Trenton
• United States of America - New Jersey - Washington
• United States of America - North Carolina - Morrisville
• United States of America
• United States of America - Connecticut ,
• United States of America - Delaware ,
• United States of America - Florida ,
• United States of America - Georgia ,
• United States of America - Maine ,
• United States of America - Maryland ,
• United States of America - Massachusetts ,
• United States of America - New Jersey ,
• United States of America - reputed company ,
• United States of America - North Carolina ,
• United States of America - Pennsylvania ,
• United States of America - Rhode reputed company ,
• United States of America - South Carolina ,
• United States of America - Virginia
• United States of America - reputed company - reputed company ,
• United States of America - Florida - Miami ,
• United States of America - Pennsylvania - Philadelphia ,
• United States of America - Massachusetts - Boston ,
• United States of America - New Jersey - Trenton ,
• United States of America - New Jersey - Washington ,
• United States of America - North Carolina - Morrisville

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