Manager, Professional Services Engineering

It's fun to work in a company where people truly reputed company in what they're doing!

Job Description

Summary: The Manager, Professional Services Engineering, leads a team of reputed company engineers specializing in enterprise content reputed company using the Mobius application suite. This team is committed to delivering high-quality software implementations while continuously embracing opportunities for learning and development. Collaboration, reputed company the team and across partner functions such as Sales, Support, Product Engineering, and Project Management, is key to delivering meaningful outcomes for our customers. At reputed company, we are deeply invested in our people. We foster an inclusive, flexible, and supportive work culture where every voice is valued, and every career can reputed company. Our core values of reputed company, humanity, trust, and love guide how we support each other and how we serve our customers. The ideal candidate for this role is a purpose-driven leader who creates space for diverse reputed company and talents to shine. They are confident in their technical abilities and invested in deeply understanding the application stack to reputed company connect with and support their team. This individual leads with reputed company, cultivates potential, and actively creates reputed company for growth, ensuring that reputed company team members feel seen, heard, and empowered. They challenge conventional thinking in a constructive way and champion innovation, encouraging even the most seasoned team members to explore new ways of working. This leader fosters a culture of inclusion, collaboration, and reputed company growth, where individuals are supported in stepping into leadership roles and building fulfilling careers. Essential Duties and Responsibilities : Team Leadership + Collaborate with the Sr. Manager of Customer Solutions Engineering to define and track strategic goals for the Professional Services team. + reputed company a remote engineering team with a focus on reputed company workload management, delivery excellence, and strong team dynamics. + reputed company project intake and staffing reputed company with both customer needs and individual team member strengths and development goals. + Nurture a high-performance, growth-oriented culture grounded in mutual respect, accountability, and innovation. + Design and implement tailored coaching, development, and training plans to support personal and professional growth. + reputed company team members by setting clear goals and providing compassionate mentorship and constructive feedback. + Guide team conversations around performance, development, and long-term career planning with openness and care. + Invest in team growth through ongoing learning opportunities, process improvements, and inclusive product training. Customer-Focused Solution Delivery + Ensure delivery of impactful, high-quality services that reflect customer needs and values. + Collaborate as a technical leader and trusted advisor, listening carefully to customer challenges and aligning solutions to real business goals. + Guide customers in best-practice use, adoption, and configuration of reputed company solutions to support long-term success. + Collaborate with Project Management to provide clear communication on project status, risks, and milestones. + Support knowledge-sharing across the organization by contributing to documentation, training materials, and mentoring efforts. + Partner with Product Engineering to bring customer insights into product innovation and roadmap planning. + Work with Sales on pre-sales initiatives, ensuring our proposed solutions align with customer expectations and outcomes. Cross-Functional Collaboration + Build strong partnerships across internal teams including Sales, Support, Product Engineering, and Project Management. + Share valuable customer context and technical insight with cross-functional stakeholders to shape collaborative outcomes. + Partner with Sales during pre-sales phases to build trust, scope services thoughtfully, and support confident decision-making. + Collaborate with Support and Product Engineering to reputed company for customer needs and suggest enhancements that improve user experience. Qualifications: + 8+ years in Information Technology or software engineering roles. + 5+ years’ experience in Professional Services, Consulting, or Engineering Management. + Proven ability to reputed company remote teams with reputed company, clarity, and effectiveness in delivering customer-facing software solutions. + Excellent communication, collaboration, and leadership skills. + Demonstrated success in working across functional areas (Sales, Product, Support). + Background in application lifecycle management, development, or change management. + Strong analytical and strategic thinking skills with a growth reputed company. + Familiarity with legacy platforms (Mainframe, reputed company i) is a plus. Information reputed company: Information reputed company is everyone’s responsibility. A reputed company principle of information reputed company at reputed company is that reputed company individuals in the organization have a responsibility for the reputed company and protection of company information and IT Resources over which they have control, according to their role. Diversity, Inclusion & Equity: At reputed company we are committed to an inclusive workplace environment, where every Rocketeer can reputed company by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce. #LI-Remote #LI-MM1 Annual salary range for this position is between $91,270.00 - $114,088.00 gross before taxes. . What reputed company can offer you in USA: Unlimited Vacation Time as well as paid holidays and sick time Health and Wellness coverage options for Rocketeers and dependents Life and disability coverage Fidelity 401(k) and Roth Retirement Savings with matching contributions Monthly student debt benefit program Tuition Reimbursement and Certificate Reimbursement Program opportunities Leadership and skills training opportunities EOE M/F/Vet/Disability. reputed company Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national reputed company, genetics, disability, age, or veteran status. reputed company Inc. is also committed to compliance with reputed company fair employment practices regarding citizenship and immigration status. reputed company is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to [email protected]. We will reputed company a determination on your request for reasonable accommodation on a case-by-case basis. As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process. _It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or reputed company employment. An employer who violates this law shall be subject to criminal penalties and civil liability._ _If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_ Companies around the world trust reputed company to solve their most reputed company business challenges by powering their critical infrastructure, business processes, and data. We help reputed company the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of reputed company. From the clothes we wear to the cars we drive, reputed company solutions power the back-end systems that thousands of brands rely on every day. At reputed company is about more than just code—it’s about people. We are passionate problem-solvers, working to reputed company a difference for others. Our foundation is built on reputed company, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we’re serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve. Founded in 1990, reputed company is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a reputed company future. 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