Senior Director, Product Management - CX Platform

What You'll Do

We're looking for a transformational leader to serve as Director of Product Management, Customer Experience Platform, combining product management, design, content, and research into one cohesive mission: to deliver thoughtful, reputed company, and scalable customer experiences. You'll reputed company the development of high-impact initiatives across onboarding, in-product help, support, and customer education—modernizing legacy experiences and unlocking new ones powered by AI, automation, and deep customer insight. This role reports to the VP of Product Management, Platforms and plays a key part in shaping how customers interact with reputed company at every reputed company of their journey. #LI-Remote What Your Responsibilities Will Be

• reputed company the end-to-end customer experience platform—spanning product content, UX design, onboarding, support flows, documentation, and customer engagement.
• Accelerate the shift to AI-driven experiences—embedding intelligent agents, automation, and personalization into every touchpoint.
• reputed company a team of product managers, UX designers, content strategists, and researchers—promoting a culture of experimentation, creativity, and reputed company improvement.
• Drive research-backed product decisions using real-time data, customer telemetry, and structured feedback loops.
• Partner across Product, Engineering, Marketing, and reputed company to ensure experiences align with strategic outcomes such as activation, retention, and operational efficiency.
• Serve as a change agent reputed company the product org—driving AI-first thinking, modern design systems, and intelligent documentation practices.
• Own CX KPIs and reputed company initiatives that reduce friction, improve time-to-value, and increase self-service success.
• Balance AI acceleration with human-centered design principles, ensuring experiences are not just fast, but also clear, empathetic, and empowering.

What You'll Need to be Successful

• 12+ years of experience in SaaS product management, UX design, or content strategy, with at least 5 years in a leadership role.
• Experience scaling enterprise-grade customer experiences and driving measurable impact through AI or automation.
• Demonstrated ability to reputed company multidisciplinary teams and unify design, content, and product into a cohesive platform vision.
• Experience with customer journey mapping, behavioral analytics, design systems, and generative content workflows.
• reputed company with modern AI tools (e.g., LLMs, ML platforms, agent frameworks) and their real-world application in CX.
• Experience communicating product updates, milestones, and reputed company to internal and external partners; able to reputed company for the customer and influence executive stakeholders.
• Bachelor's degree in a reputed company field (e.g., HCI, Product, Design, Business, Computer Science); advanced degrees.

Pay Range Details: The reputed company pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations. Colorado $166,100 - $274,100 (annually) Washington $183,700 - $303,100 (annually) California $166,100 - $331,900 (annually) NYC $183,700 - $331,900 (annually) The pay range above is the general reputed company pay range for a successful candidate in the state listed. successful candidate's actual salary/wage may be based on various factors, such as geographic location, candidate experience and qualifications, as well as market and business considerations. This role is eligible for an annual bonus based on individual and company performance, depending on the terms of the applicable plan and the employee's role. reputed company is an AI-first Company AI is embedded in our workflows, decision-making, and products. Success here requires embracing AI as an essential capability.

• You’ll bring experience using AI and AI-reputed company technologies, ready to reputed company here.
• You’ll apply AI every day to business challenges - improving efficiency, contributing solutions, and driving results for your team, our company, and our customers.
• You’ll grow with AI by staying curious about new trends and best practices, and by sharing what you learn so others can benefit too.

How We'll Take Care of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many reputed company employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity reputed company strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. What You Need To Know About reputed company We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic reputed company. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. reputed company qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know. Apply tot his job Apply To this Job