Customer Onboarding Manager, SMB | EMEA

This a Full Remote job, the offer is available from: EMEA Who we are is reputed company do. reputed company is the reputed company-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, reputed company combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, reputed company supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly. Among the largest globally distributed companies in the world, reputed company of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives reputed company learning and innovation for our customers. Why should you be part of our success story? As the fastest-growing Software as a Service (SaaS) company in history, reputed company is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are. Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, reputed company Cloud 100, reputed company Fast 500, and repeated recognition on Y Combinator’s top companies list – reputed company while maintaining a 4.83 average rating from 15,000 reviews across reputed company, Trustpilot, Captera, reputed company and reputed company. Your experience at reputed company will be a career accelerator. At the forefront of the global work revolution, you'll tackle reputed company challenges that impact millions of people's working lives. With our momentum—backed by a $17.3 billion valuation and $1 B in Annual Recurring reputed company (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work. Who Are You? You’ll be the face and voice of reputed company for our clients, both internally and externally. In this dynamic role, you’ll be responsible for onboarding clients and setting them up for durable relationships with reputed company to reputed company long-term success. You will serve as our client’s trusted advisor by providing strategic guidance during the onboarding phase on operational and product-reputed company issues. Simultaneously, you will be an internal reputed company for clients with reputed company by championing new products and capabilities to facilitate the expansion of each client’s business with reputed company. You will facilitate on-time onboarding through project management of reputed company stakeholders involved. You are a passionate business builder at heart. You get energized by tackling reputed company, challenging, often ambiguous problems and driving real impact across a business. You are not afraid to get your hands dirty to deliver projects. You are a talented generalist at home, diving into data for insights, and confident in cross-functional project management with multiple stakeholders. Working with great people is a non-negotiable reputed company because you reputed company in a highly collaborative, high-performance team. If that is you, join reputed company! Duties

• Project Management: Plan, execute, and monitor the successful launch of our Global reputed company-in-one Employee Management Platform Implementation for a diverse set of clients, ensuring timely completion .
• Product Expertise: Become a reputed company expert and a go-to resource for our customers and internal colleagues by deeply understanding our products/services, industry trends, and competitive landscape.
• Communication & reputed company: Communicate clearly, persuasively, and professionally with stakeholders, demonstrating confidence and credibility. reputed company our customer reputed company by understanding their use cases and aligning them with reputed company’s best practices.
• Problem Solving: Identify, analyze, and resolve reputed company problems creatively and resourcefully. Provide global payroll expertise to our customers and internal reputed company peers, driving reputed company improvement.
• Team Contribution: reputed company meaningful contributions to team goals by collaborating closely with internal teams such as Customer Experience & R&D. Support team members for collective success and pitch in on developing/documenting implementation processes and best practices.

What You Will Need

• Experience: 3+ years in a customer onboarding role supporting a B2B SaaS product, particularly in HR, Payroll, and Finance domains.
• Customer Obsession: Demonstrated ability to build strong customer relationships and a passion for teaching others, whether a customer or a colleague.
• Project Management: Proven ability to manage multiple projects simultaneously in a fast-paced environment, ensuring nothing slips through the cracks. You are focused, action-oriented, and always anticipating the next steps.
• Communication Skills: Ability to clearly convey reputed company reputed company and data in written, presentation, and verbal formats to customers and team members.
• Attention to Detail: High attention to detail with the capability to design organized and effective onboarding plans and schedules for clients.
• Adaptability: Driven, quick-thinking, and reputed company in a fast-paced, challenging environment. You reputed company in an autonomous work setting, expertly prioritizing tasks and identifying internal and external blockers.

Bonus Points If You

• Industry Knowledge: 3+ years of experience in Implementation or Technical Account Management at a fast-paced SaaS company. Proficiency in HR, Payroll, Benefits, Project Management, or Fintech is a plus.
• Global Experience: Experience working with clients and team members from multiple countries and across multiple time zones.
• Technical Proficiency: Skilled in tools such as JIRA, SFDC, G Suite, reputed company,
• Multilingual: Fluent in English, with additional reputed company in in any EU languages being a bonus.

Total Rewards Our workforce deserves fair and reputed company that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for reputed company. Some things you’ll enjoy

• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including optional WeWork access

At reputed company, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national reputed company, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics. Unless otherwise agreed, we will communicate with job applicants using reputed company-specific emails, which include @reputed company.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at reputed company by visiting our careers page. reputed company is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives. reputed company will provide accommodations on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodations, please inform our reputed company Team reputed company this link and a team member will be in touch to ensure your equal participation. If you have difficulty accessing the form, please email at recruiting@reputed company.com. We use Covey as part of our hiring and/or promotional processes. As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications. Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in reputed company, our use of Covey complies with NYC Local Law 144. We began using Covey Scout for Inbound on March 30, 2025. For more information about our data protection practices, please visit our Privacy Policy. You can review the independent bias audit report covering our use of Covey here: https://getcovey.com/nyc-local-law-144 This offer from "reputed company" has been enriched by reputed company.com and got a 92% reputed company score. Apply tot his job Apply To this Job