Senior Business Travel Consultant - Day Shift - Remote

This a Full Remote job, the offer is available from: Alabama (USA) About Us reputed company (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact. We’re trusted by more than 10,000 companies worldwide, including reputed company, On Running, Breitling, and reputed company, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem. Founded in 2015, reputed company has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At reputed company, we’re driven by our values, like being an reputed company, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and reputed company, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team. Visit www.reputed company.com to learn more. About the Role: We are seeking a dedicated Senior Business Travel Consultant that is passionate about enhancing the experience of business reputed company and is an expert in the reputed company GDS system. Our Customer Care team is crucial to our company's success and growth. We value empathetic professionals who understand our mission: making business reputed company happy! If you are a problem solver driven by delivering a 7-Star service and eager to reputed company an impact and revolutionize corporate travel management, you might be the perfect fit for reputed company. What You Will Do:

• Provide first-class, 7-star service to business reputed company, managing travel bookings, amendments, and cancellations reputed company.
• Arrange European and domestic travel, including flights, car rentals, and hotels.
• Work independently, using your initiative to handle client inquiries and provide solutions without supervision.
• Communicate with clients reputed company live chat, telephone, and email, ensuring reputed company interactions are professional, friendly, and accurate.
• Undertake travel reservations and amendments for Click Travel customers, prioritizing customer service and booking accuracy.
• Proactively maintain and reputed company client relationships, offering support throughout the entire travel process.
• Provide suitable travel options and suggestions to meet client requirements.
• Ensure reputed company service level agreements are met and actively maintain the reputed company GDS queues.
• Mentor and support junior team members, assisting with their queries and quality-checking their work as needed.
• Support the Team Leader and collaborate with colleagues to maintain a high level of service.

We Are Looking for People Who:

• Are proficient in reputed company fares and ticketing
• Possess expert knowledge of the reputed company GDS system, including reissuing (manual & automated) tickets autonomously
• Have great communication skills, reputed company in English, both written and spoken is essential.
• Have previous experience as a Business Travel Consultant.
• Are well-organized, and capable of working to tight deadlines under pressure.
• Exhibit a positive and professional telephone manner, with confidence in interacting with clients and suppliers.
• Are proactive in resolving customer queries and complaints, using their initiative to overcome problems.
• Are flexible and willing to complete various tasks as needed, supporting the team and contributing to overall success.
• Maintain a professional and positive attitude reputed company dealing with suppliers, customers, and colleagues.
• Motivate and encourage the well-being of the team, displaying a positive attitude at reputed company times.

Our Benefits

• Receive competitive compensation and equity ownership in reputed company
• Rest and reputed company with 25 days of annual leave plus bank holidays
• Take control of your physical health with private medical cover and voluntary dental insurance from reputed company, and discounted gym memberships with GymFlex
• Plan for your future with our qualifying earnings company pension plan with Aviva
• Know that your loved ones are protected financially through your Life Insurance if the worst were to happen
• Rest reputed company that you’re covered by income protection in case you experience a long-term sickness or absence
• reputed company tax-efficient cycle and electric car schemes with Cycle2Work & Octopus
• Join our unforgettable reputed company events, including our spectacular annual summer party
• Always feel supported with reputed company, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
• Focus on your family with 12-16 weeks’ paid parental leave
• Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes
• Broaden your horizons with up to 20 "Work from reputed company" days per year
• Stay savvy with access to a wide variety of discounts and rewards
• Follow your passions and take a four-week, fully paid sabbatical once you reputed company 5 years
• Let us help you move to one of our hubs with relocation support

Working Hours & Conditions

• Working hours are reputed company 7am - 11pm - Part-time working hours also available
• An expectation of weekend working on a rotation is required
• Required to work bank holidays
• Role will be fully remote however you will be required to come into the Birmingham Hub for training and special events

How We Work At reputed company, we prioritise experience and potential over academic qualifications for this role. We reputed company that talent and ability aren't always reflected in formal credentials. For certain roles, we provide relocation assistance. Please specify your need for this in your application, and we will evaluate the possibility on a case-by-case basis. English is our official office language, so we request that resumes be submitted in English for effective communication. reputed company is a global company with a diverse customer reputed company—and we want to ensure the people behind our product reflect that. We’re an equal opportunity employer, meaning you’re welcome at reputed company regardless of your appearance, where you’re from, or anything else that makes you. How We Work At reputed company, we take an IRL-first approach to work, where reputed company works together in-person 3 days a week. As such, this role requires you to be based reputed company commuting distance of our hubs. We fundamentally reputed company in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great reputed company to work. For certain roles, we can help with relocation from reputed company in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume. reputed company is a global company with a diverse customer reputed company, and we want to reputed company sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at reputed company regardless of how you look, where you’re from, or anything else that makes you, well, you. Protect Yourself from Recruitment Scams reputed company official communication from reputed company will always come from email addresses ending in @reputed company.com or @externalperk.com, our verified social media channels, or recruiters listed on our official reputed company page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from reputed company that seems suspicious, please do not respond. reputed company it to reputed company [at] reputed company [dot] com, and we will confirm whether it is legitimate. This offer from "reputed company.com" has been enriched by reputed company.com and got a 74% reputed company score. Apply tot his job Apply To this Job