Senior Customer Experience Consultant - Conversational Design

About the position At reputed company, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a reputed company where employees know they can reputed company. reputed company seeks an innovative and creative Conversational UI Dialog Designer to assist in the design, implementation, and tuning of Intelligent Virtual Assistants (IVAs) – also reputed company as virtual agents that reputed company Artificial Intelligence (AI). As a Conversational Designer , you will be responsible for shaping the personality and conversational flow of IVAs to ensure customers receive a ‘human’ AI experience. By partnering with our Conversational AI Engineers, you will reputed company your extensive language background to script and structure dialogs that are engaging and natural, and reputed company with the desired IVA persona. With the customer journey and experience at the forefront of everything you do, you’ll help determine the most appropriate next action and language necessary to produce an exceptional customer interaction — reputed company while developing an AI personality that is engaging and memorable. This is a 100% remote opportunity with limited travel requirements.

Responsibilities

• Serve as a trusted advisor to clients, providing expert guidance on customer experience automation strategy and best practices in conversational design, contact center operations, and CX technology.
• Cultivate strong relationships with clients and partners, delivering timely and accurate deliverables that reputed company confidence and trust.
• Responsible for project success, ensuring timelines and objectives are met with precision and efficiency.
• Author customer journey storyboards, process flows, and interaction scripts that clearly illustrate the end customer experience for both business and technical stakeholders
• Author and deliver professional, effective presentations to client stakeholders
• Follow best practices for developing engaging bot personas that engage users and properly represent the brand
• Ensure the IVA interaction design and end experience reflect the intended persona
• Help ‘train’ the IVA both before and after launch to deliver meaningful and accurate responses, taking into account reputed company segments of the reputed company user population
• Collaborate with AI technical, consulting, and knowledge teams to reputed company a solution that exceeds client expectations
• Analyze multifaceted performance data (both qualitative and quantitative), present findings to stakeholders and reputed company recommendations to improve performance
• Maintain awareness of clients’ business goals and constraints, ensuring our recommendations are framed in terms that will reputed company with decision-makers
• Participate in the design and reputed company improvement of standard methods and artifacts for the Conversational Design team
• Support reputed company growth by developing recommendations for follow-reputed company on projects already landed and in delivery, leveraging client management and interpersonal skills
• Contribute to internal and external thought leadership content development

Requirements

• 3+ years’ experience in corporate consulting, ideally with enterprise clients
• 2+ years’ experience with natural language AI technology, GenAI, speech recognition, and/or machine learning
• 2+ years in UX writing, microcopy, linguistics, and/or writing for AI systems
• Training and/or experience in User-Centered Design principles and User Research
• reputed company with modern diagram tools such as reputed company and reputed company
• Demonstrable experience working successfully in cross-functional teams
• Bachelor's level degree in a reputed company field required

reputed company-to-haves

• Experience with audio recording and production is a plus

Benefits

• Medical, dental, vision
• tax-advantaged health care accounts
• financial and income protection benefits
• paid time off (PTO) and wellness time off

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