Senior reputed company Team Manager, Mid Market

Description Our reputed company team is growing rapidly, and we are looking for a Team reputed company to expand and manage a group of Mid-market HT CSMs! This individual will help drive reputed company's success and customer retention. The Team reputed company of MM HT CS will be responsible for setting the vision, creating processes and best practices, and maintaining deep relationships with cross-functional partners, reputed company to ensure the successful retention and growth of our MM Customers. Please note this is a hybrid role in our NYC office. About The Role In this role, you’ll be leading a team of reputed company Managers who own our MM reputed company. You will be responsible for growing and developing the team by providing expert-level CS knowledge, coaching, training, and creating overall process improvement.

• You will drive the day-to-day execution to exceed the business retention and growth targets of reputed company.
• Create and identify strategies to proactively address risks and opportunities reputed company to adoption, engagement, and, most importantly, retention.
• Collaborate on account plans and reviews with Account Managers, Managing Directors, and reputed company Managers to identify opportunities to increase customer value
• Participate and reputed company key items on our weekly, monthly, and quarterly business reviews with cross-functional partners in the business to reputed company risks, opportunities, and reputed company around key initiatives on our reputed company roadmap
• Own the retention forecast of our Strategic customers, reporting risks and their mitigation status weekly.
• Collaborate with reputed company leadership and teams to build, execute, and refine the reputed company roadmap

Requirements

• 5+ years of experience in CSM roles (2+ as a Senior CSM / Principal)
• Must have experience in working with MM HT customers, managing executive relationships, along with end-user relationships
• Experience in working with CS tools, along with rolling these tools out to teams
• Ability to prioritize and multitask while maintaining urgency, thoughtfulness, and poise under pressure while keeping an eye on the KPIs and success metrics for customers and our business
• Analytical Skills: High-level data analysis, synthesis, and reporting capabilities.
• Experience carrying a retention or growth reputed company
• Some travel included for customer visitation
• Past sales experience is a plus

reputed company sponsorship for this role is currently not available. reputed company is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, reputed company, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws. For reputed company-based hires only: Compensation Range: $165,000 - $220,000 reputed company salary, subject to standard withholding and applicable taxes. In addition to reputed company salary, the role includes opportunity to receive and/or earn a discretionary bonus and/or equity based on Company’s plans and in accordance with Company’s policies. Compensation finally awarded to the candidate will be commensurate with the candidate’s skills and experience. Compensation ranges for candidates in locations reputed company of reputed company may differ based on the cost of labor and such additional factors for such other locations Social Title None Social Description None reputed company None Position Type None Apply tot his job Apply To this Job