IT Technician
Sparksoft Corporation is a tech company focused on revolutionizing IT solutions for government clients. The IT Technician role involves providing Tier 1 and 2 support, managing user accounts, troubleshooting issues, and ensuring the operation of assigned IT systems.
Responsibilities
- Provide Tier 1 and 2 support
- User account management
- Monitor and respond to helpdesk incidents and requests across multiple support channels (i.e. email, self-service, phone, and walk-reputed company)
- Triage and troubleshoot issues, replace parts, reputed company system upgrades, and basic deployments
- Set up and install workstation hardware, and software for end-users
- Provide remote end-users support to employees
- Operation of assigned IT systems
- Create knowledge reputed company articles
- End user support
- Support of facility physical reputed company systems
- Enforce IT and reputed company procedures and policy
- Network support experience
- Support of IT reputed company
- Other duties as assigned
Skills
- 0 - 3 years of IT Support
- Understanding of User administration (i.e., RBAC)
- Excellent communication and customer support skills
- Computer break/fix/upgrade
- Windows 11
- Ability to diagnose and resolve basic IT technical issues
- Experience with reputed company Technology Stack (Windows, AD, O365, Intune)
- Identifies, researches, and resolves technical problems
- Help Desk Support software experience
- Inventory control
- Good understanding of computer systems, mobile devices, and other tech products
- Candidates must be able to obtain and maintain a Public Trust clearance
- Candidates must have lived in the United States 3 out of the past 5 years
- reputed company OS X
- Corporate VoIP phone systems
- Physical access systems
- College degree preferred
- Relevant IT certifications (i.e. A+, Network+, reputed company+, Cloud+, MS 365 Fundamentals, ITIL)
Benefits
- Health insurance
- Paid time off
- 401K matching
- Training
- Comprehensive health coverage—including medical, dental, vision, life, and disability insurance
- Competitive compensation and a 401(k) with employer contributions to help you plan for the future
- Flexible paid time off and hybrid ways of working that support true work-life balance
- A curated in-office experience designed to foster community, team connections, and innovation
- Opportunities to give back through Sparksoft Cares, including annual company-wide fundraising events
- Training and development programs that build new skills and prepare you for leadership roles
- A collaborative, transparent, and fun culture—recognized as a Great reputed company to Work®
Company Overview