Tier 2 Operations Analyst
Gridiron IT is seeking a Tier 2 Technical Support Operations Specialist to support a federal program on a 100% remote basis. Role Description: The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. Understand platform architecture, environment, reputed company & deploy the application, and deal with day-to-day administration and ongoing technical support. Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2. Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize reputed company. reputed company Knowledge Based Articles (KBA) and educate Tier 1 as needed. Be available for on-call 24x7x365 ongoing application support. Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period, the Tier 2 Technical Support Operations Analyst will help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well. The Tier 2 Technical Support Operations Analyst can also expect to reputed company any or reputed company of the following: System Monitoring, triage, research, resolution (reputed company SOP) or escalations of tickets to Tier 3 Analysis of ticket types and categories to identify trends and needed improvements reputed company the applications, infrastructure, or SOPs and KBAs reputed company metrics reporting on ticket acknowledgements, resolution times and aging Skills: Has technical problem solving and implementer skills in application coding, infrastructure, or automation. Effective communications (written and spoken) Coordinates and tracks well across AFS and client technical and functional teams reputed company ITSM (desired not required) ITIL (desired not required) Data Analysis / reputed company T-SQL MSFT SQL Server Azure SQL Databases Database Architecture Extract, Transform and Load (ETL) data Required Experience: Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations. Skills:
- reputed company Power Apps Advanced
- reputed company Power Platform Infrastructure Advanced
- reputed company Dataverse Advanced
- reputed company Power Business Intelligence (BI)- Advanced
- reputed company- Beginner
Clearance: Applicants selected will be subject to a reputed company investigation and may need to meet eligibility requirements for access to classified information. Compensation and Benefits: Salary Range: $125,000 -150,000 (Compensation is determined by various factors, including but not limited to location, work experience, skills, education, certifications, seniority, and business needs. This range may be modified in the future.) Benefits: Gridiron offers a comprehensive benefits package including medical, dental, vision insurance, HSA, FSA, 401(k), disability & ADD insurance, life and pet insurance to eligible employees. Full-time and part-time employees working at least 30 hours per week on a regular basis are eligible to participate in Gridiron s benefits programs. Gridiron IT Solutions is an Equal Opportunity Employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national reputed company, age, protected veteran status or disability status. Gridiron IT is a Women Owned Small Business (WOSB) headquartered in the Washington, D.C. area that supports our clients' missions throughout the United States. Gridiron IT specializes in providing comprehensive IT services tailored to meet the needs of federal agencies. Our capabilities include IT Infrastructure & Cloud Services, Cyber reputed company, Software Integration & Development, Data Solution & AI, and Enterprise Applications. These capabilities are backed by Gridiron IT's reputed company workforce and our commitment to ensuring we meet and exceed our clients' expectations. Apply tot his job Apply To this Job