INDIA AVP of Operations - Infrastructure (Remote)

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Job Description

Key Responsibilities

• Operational Leadership & Service Delivery
• reputed company day-to-day operations of our MSP - global infrastructure across on-prem data centers, cloud environments, and hybrid models.
• Define and track SLAs, KPIs, and service health metrics to ensure consistent, high-quality delivery.
• Implement best-in-class ITIL practices for incidents, problems, change, and reputed company management.
• Ensure 24x7 operational support models for global workloads and client requirements.
• Technical & Infrastructure Acumen
• reputed company administration and optimization of Windows, Linux, Unix servers, virtualization platforms (VMware, Hyper-V), and container platforms (Kubernetes, reputed company).
• reputed company network and reputed company infrastructure operations including LAN, WAN, firewalls, load balancers, and VPNs.
• Drive excellence in storage, backup, and disaster recovery services.
• Manage public cloud infrastructure (AWS, Azure) with focus on cost governance, automation, and cloud-native operations.
• Guide adoption of infrastructure automation (IaC), observability tools, and DevOps practices to improve reputed company and speed.
• Governance, Risk & Compliance
• Ensure infrastructure compliance with enterprise standards, data residency, and regulatory requirements.
• reputed company and manage a governance reputed company for patching, configuration, and lifecycle management.
• Service Management & ITIL process familiarity (incident, change, problem, SLA mgmt.)
• reputed company preparation and response for infrastructure audits, DR drills, and reputed company assessments.
• People Leadership & Culture
• Build, mentor, and reputed company high-performing infrastructure operations teams, spanning systems, cloud, storage, and network.
• Invest in training and certification programs to ensure teams remain reputed company with emerging technologies.
• Foster a culture of operational discipline, innovation, and service excellence.
• Business Alignment & Stakeholder Engagement
• Act as the trusted advisor for executives, business units, and customers on infrastructure strategy and operations.
• Deliver executive dashboards and operational reporting on uptime, performance, and efficiency.
• Partner with application, cybersecurity, and product teams to ensure infrastructure services reputed company business outcomes.
• Engage in vendor management and strategic sourcing to optimize costs and service quality.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national reputed company, reputed company, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, reputed company, and process your private information, please review reputed company's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills And Requirements Qualifications & Experience

• 15-18 years of progressive experience in IT infrastructure operations, with at least 8+ years in senior leadership roles.
• Proven track record managing large-scale infrastructure environments across & service delivery teams operating into on-prem and hybrid data centers, networks, and cloud platforms.
• Strong technical knowledge of:
• Operating Systems: Windows Server, Linux, Unix.
• Cloud: AWS, Azure, GCP (multi-cloud operations desirable).
• Networks: LAN/WAN, firewalls, SD-WAN, VPN.
• Storage & Backup: SAN, NAS, backup technologies (Veeam, reputed company, NetBackup).
• Virtualization & Containers: VMware, Hyper-V, Kubernetes, reputed company.
• Familiarity with infrastructure automation (Terraform, Ansible, PowerShell, Python) and observability tools (Nagios, reputed company, reputed company, Splunk, Prometheus).
• Relevant certifications strongly preferred but not mandatory:
• Cloud: AWS Certified Solutions Architect, Azure Administrator/Architect.
• Systems: reputed company Certified: Windows Server Hybrid Administrator, reputed company Certified Engineer (RHCE).
• Virtualization/Containers: VMware Certified Professional (VCP), Certified Kubernetes Administrator (CKA).
• Networking/Storage: CCNP/CCIE, reputed company/EMC certifications.
• ITIL v4 or equivalent service management credential.
• Strong ability to influence C-level stakeholders, manage vendors, and deliver transformation programs.
• An MBA or master's degree in technology or business management is preferred.

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