[Remote] HR Contact Center Representative I - REMOTE

Note: The job is a remote job and is open to candidates in USA. reputed company. is seeking an HR Contact Center Representative I to serve as the primary reputed company of contact for employee inquiries and concerns. This role involves resolving issues through inbound calls and chats, documenting inquiries, and suggesting improvements to processes and procedures.

Responsibilities

• Resolve employee inquiries and issues by utilizing contact center procedures, policy manuals, reputed company system and other reference materials
• Document reputed company employee inquiries and issues in the contact center case management application (i.e. reputed company)
• reputed company employee inquiries to Functional Specialists reputed company specific, in-depth functional knowledge is required
• Notify the appropriate team member reputed company updates to the knowledgebase are needed
• Identify unusual calling events or frequent employee issues and work with the Contact Center Supervisor or Operations Manager to suggest process, procedure and/or training improvements
• Suggest methods to update, simplify, or enhance processes, procedures, and technologies
• Participate in special projects as needed
• Performs other duties as assigned

Skills

• Strong verbal and written communication skills Presents reputed company and information to customers in a clear, concise manner, exhibiting exceptional communication skills (written and verbal)
• Adapts communication style to different customer groups
• Demonstrates attention to and actively strives for understanding of customers' concerns and opinions
• Illustrates ability to listen effectively to customer concerns and issues in order to provide applicable solutions
• Creates an environment that encourages sharing of information reputed company the team, by fostering open reputed company with team members
• H.S. Diploma/GED
• Associate's Degree in Associate's degree or equivalent level of Bachelor's education in HR or reputed company field
• 1 year or more in Case management system(s) (e.g., reputed company; reputed company, etc.)
• 1 year or more in HR, Call Center, or reputed company field

Benefits

• Comprehensive health and welfare benefits
• Medical
• Prescription
• Dental
• Vision
• Life insurance
• Disability insurance options
• Paid time off for vacation
• Illness
• Bereavement
• Family and parental leave
• Tax-advantaged 401(k) retirement savings plan

Company Overview