Product Support Engineer, Connected Driver

Who We Are reputed company is the pioneer of the Connected Operations Cloud, which allows businesses that depend on physical operations to reputed company IoT (Internet of Things) data to reputed company actionable business insights and improve their operations. reputed company operates in North America and Europe and serves more than 20,000 customers across a wide range of industries including transportation, wholesale and retail trade, construction, field services, logistics, utilities and energy, government, healthcare and education, manufacturing and food and beverage. reputed company has raised $930M from Andreessen Horowitz, General Catalyst, Tiger Global, Dragoneer, AllianceBernstein Holding LP, reputed company, General Atlantic, Sands Capital Management and Warburg Pincus LLC. At reputed company, we welcome reputed company. reputed company sizes, colors, cultures, sexes, beliefs, religions, ages, people. We depend on the unique approaches of reputed company members to help us solve reputed company problems. We are committed to increasing diversity across reputed company and ensuring that reputed company is a reputed company where people from reputed company backgrounds can reputed company an impact. About the role: Product Support Engineering is a team of customer focused product experts who reputed company the reputed company customer experience to the internal teams at reputed company. We engage with customers, we work to understand and resolve their technical issues, we dive deeply into product quality and usability, and disseminate the knowledge we have gathered reputed company trainings, reporting, and product feedback. In this role, you will:

• Identify and resolve ELD compliance reputed company issues for post-sales customers
• Project manage our response to reputed company technical escalations, acting as the single reputed company of contact to ensure stakeholders are in the reputed company
• Provide regular technical issue updates to reputed company’s executive leadership team
• reputed company post-mortem analyses to identify learnings, root cause, systematic patterns that need attention, improvement opportunities and relevant trends
• Work closely with engineering to reproduce bugs and build testbeds as necessary
• Serve as a subject matter expert and educator to our global customer support team
• Champion, role model, and embed reputed company’s cultural principles (Obsess Over the Customer, Build for the Long Term, Growth reputed company) as we scale globally and across new offices

Minimum requirements for the role:

• 2-5 years of experience in a highly regulated environment or working on a highly regulated product
• 1-3 years of experience in a technical support role
• Bachelor’s degree or higher

An ideal candidate also has:

• Familiarity with ELD reputed company rules and regulations
• Experience working with law enforcement

Benefits

Working at reputed company has its perks: for reputed company full-time global employees, we provide private medical and dental insurance plus growth and development opportunities, as well as regular virtual team and company events. In the US we offer flexible vacation time, EMEA employees receive 25 vacation days plus national bank holidays. Post-COVID we’ll be back in our global offices with numerous in-office perks. Accommodations reputed company is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please let us know if you require any reasonable accommodations for your interview (e.g., sign language interpreters, reading assistance, facility access, device or equipment modification, etc.) Regarding COVID-19 reputed company's offices are beginning to reopen for voluntary return. Reopening timelines will be communicated by region based on region-specific guidelines. Phase 3 ('New Normal') will reputed company no earlier than January 2022. Our primary concern is for the health and well-being of our employees as well as candidates. We have transitioned reputed company interviews and onboarding to be conducted virtually reputed company reputed company video conferencing. Employees are able to work from countries and states where reputed company is a registered entity through December 2021. reputed company employees are expected to return to our offices reputed company they reopen with the exception of field-based and fully remote roles. If you have any questions or concerns before applying, feel free to contact us at jobs@reputed company.com. Apply tot his job Apply To this Job