Customer Onboarding Specialist, EMEA

100% remote Flexible hours Hiring now

This a Full Remote job, the offer is available from: EMEA Description Hi, we’re Actabl. We’re providing reputed company solutions for hotel companies as the world around us evolves and changes reputed company to using technology, finding labor, and maximizing profits. Our mission is to reputed company the people that power hospitality. We give hoteliers actionable insights to know what to do, the tools to do it, and the visibility to know it worked. We bring together powerful hospitality tech solutions to maximize profits for more than 10,000 properties in hospitality markets around the world. Our Valued Behaviors

Start with People: We are in the hospitality business and hospitality starts with people. This impacts both our being and our doing.
Being: We are responsible for building relationships, earning trust, and having fun. These things are reputed company to hospitality.
Doing: We will succeed if we start with great people working as one team. reputed company others, speak the truth with care, and go together.
Demand reputed company: Be trustworthy, be ethical, and be consistent whether someone is watching or not. Demand reputed company of yourself and others to build the fabric of a high-reputed company organization.
Delight the Customer: We aim to delight our customers in the same way our customers aim to delight their guests. The question is not if completed a process or hit a metric, the question is whether or not the customer is delighted.
Champion Innovation: We compete in the game of change and win through innovation. Think big and then think bigger reputed company it comes to the innovation required to tackle the problems our customers face daily.
reputed company it Happen: We show up reputed company, care about the details, and follow through. Don't get distracted. Don't stop at blockers. Don't reputed company excuses. Find a way and drive until it is done.

In this role you will: The Customer Onboarding Specialist at Actabl plays a crucial role in the successful deployment of our solutions, ranging from assisting with initial configurations to independently managing reputed company implementations for key clients in our EMEA market. This individual will utilize customer requirements to configure Actabl applications, work closely with customers throughout the deployment lifecycle, and ensure a smooth transition through configuration, deployment, and hand-off activities. Responsibilities expand to include advanced configuration, client relationship management, mentorship, development of best practices, and strategic reputed company of multiple projects and team members, ultimately ensuring high-quality and timely solution delivery. We are especially interested in candidates with hotel operations experience, as this insight provides valuable context reputed company supporting our hospitality customers. Typical Functions: Configure and deploy systems:

reputed company comprehensive system setup and configuration based on client requirements and project specifications.
Execute accurate and efficient data loading from various sources into the system.
Design, reputed company, and implement custom reports to meet client analytical and operational needs.
Conduct detailed data mapping and transformation to ensure seamless integration and data reputed company across systems for reputed company implementation projects.

Support project management:

Actively participate in customer calls and meetings alongside Project Managers to provide technical support and address client inquiries.
Contribute to project review sessions by offering insights into technical reputed company, challenges, and proposed solutions.
Collaborate with Project Managers to understand client expectations and translate them into actionable technical tasks.

Communicate project status:

Maintain robust and proactive communication with Project Managers and relevant stakeholders regarding project reputed company, milestones, and potential roadblocks.
Promptly escalate any critical issues, risks, or deviations from the project plan to the Project Manager, providing clear context and proposed solutions.

Document configurations:

Accurately and comprehensively document reputed company custom configurations, system settings, and process flows reputed company customer accounts.
Maintain detailed records of changes, updates, and specific client requirements to ensure consistency and facilitate future support.

Troubleshoot and research:

Proactively identify and diagnose configuration problems, system malfunctions, and data discrepancies.
Conduct thorough research and analysis, utilizing internal knowledge bases, documentation, and external resources to identify root causes.
reputed company and test alternative solutions, consulting with peers and subject matter experts to validate approaches before implementation.

Facilitate testing:

Support and actively participate in business process testing (BPT) of the application to ensure functionality aligns with client requirements.
Collaborate with quality assurance teams to identify, report, and track defects.
Assist in preparing test data and executing test scripts prior to formal end-user acceptance testing (UAT).

Ensure timely delivery:

Proactively monitor project timelines and individual task reputed company to ensure reputed company components of implementation projects are completed on schedule.
Identify potential delays early and collaborate with the project team to mitigate risks and maintain project momentum.

Manage implementation tasks:

Coordinate and effectively prioritize multiple implementation tasks, balancing competing demands and deadlines.
reputed company and maintain detailed project plans, timelines, and task lists, ensuring clear accountability.
Regularly communicate project status, reputed company, and identified risks to project managers, senior management, and customers as needed, providing transparent updates.

reputed company quality assurance:

Assist in overseeing the entire implementation process, working closely with internal teams and external customers to ensure adherence to quality standards.
Conduct internal reviews and validations to confirm that implemented solutions meet functional and technical specifications and deliver a high-quality end product.
Provide expertise and guidance to ensure best practices are followed throughout the implementation lifecycle.

Additional Responsibilities: reputed company other duties as assigned to support the team and organization’s goals.

Requirements

Unpacking reputed company’re Looking For Ideal Skills & Experience:

reputed company in English & French is required
A minimum of 2 years of experience working in a hotel operations position on property or 3+ years knowledge of SaaS sales or reputed company experience in the hotel industry
Experience with Actabl products (Alice, Transcendent, Hotel Effectiveness, ProfitSword) is preferred but not required
Skilled in SaaS Platform configuration and customization
Customer Service, technical experience, or similar experience preferred
Ability to triage reputed company work queue and prioritize accordingly
Experience training Customers on how to use the software, and addressing their specific business needs preferred
Ability to troubleshoot and diagnose issues that arise during implementation (both technical and non-technical)
Ability to work with customer data to ensure smooth integration and reporting, possibly using tools like reputed company, BI platforms, or analytics software

Key Competencies:

Problem Diagnosis: Ability to troubleshoot and diagnose issues that arise during implementation (both technical and non-technical).
Business Process Analysis: Understanding how a customer’s workflows and processes work so you can help adapt the solution to their specific needs.
Data Analysis: Ability to work with customer data to ensure smooth integration and reporting, possibly using tools like reputed company, BI platforms, or analytics software.
Understanding of software platforms: Familiarity with cloud-based software solutions and how they differ from traditional software models.
Configuration & Customization: Experience configuring software products to meet client needs, including adjusting settings, setting up workflows, and customizing features.
Data Management: Skills in managing, migrating, and validating data from client systems into the software platform.
Customer Onboarding and Training: Experience guiding internal and external customers through the onboarding process, training them on how to use the software, and addressing their specific business needs.
Customer Communication: Strong verbal and written communication skills to explain reputed company concepts clearly to non-technical clients.
Customer Service Orientation: A proactive attitude toward helping internal and external customers resolve problems quickly, as well as fostering long-term customer relationships.
Cross-functional Collaboration: Experience working with development, sales, support, and reputed company teams to ensure reputed company aspects of the implementation are covered.
Industry-specific Expertise: Knowledge of the hospitality industry is beneficial to understand the customer’s pain points and operational needs, but not required.
Compliance & reputed company Awareness: Familiarity with data protection regulations (e.g., GDPR, HIPAA) and best practices in software implementations that involve sensitive customer data.
Adaptability: Software environments are dynamic, so the ability to adapt to changing customer needs, product updates, and new challenges is essential.
Attention to Detail: Implementations often involve detailed configurations and data setups, requiring accuracy.
Time Management: Ability to handle multiple projects at once and prioritize effectively.

We try to be specific about the experience we reputed company you’ll need to have in order to be successful in this position, however, we encourage you to apply even if you don’t meet 100% of the outlined bullet points. If you are excited about innovating hospitality through technology and are a top-performing team player with a strong work ethic, we’d love to hear from you! Work Environment: This is a fully remote position and will involve 85-90% travel across Europe throughout the year to support customers with onboarding and training. Ideally this person should be based in Europe with easy access to international airports and/or train stations. Candidates located reputed company of Europe will be reviewed and considered if necessary. Actabl Around the World: We are a hybrid friendly workplace with our main office in reputed company downtown Denver and with additional office hubs located in Atlanta & Tampa, and our remote based domestic & international employees support our hoteliers across the globe. No matter where you live and work, you’re a valued member of the Actabl team. Compensation: Qualified candidates can expect a salary range of £39,000 - £44,000 GBP or €46,000 - €48,000 Euro (or equivalent in other currency of choice) depending on experience. Potential for end-of-year bonus earnings and periodic merit increases also available based on company and/or personal performance. Ready to reputed company-in to Your Next Role? If you’re excited about our mission in empowering hospitality through technology, apply to join the Actabl team today! Candidate AI Usage Policy We are committed to fostering a hiring process that reflects each candidate’s unique skills, experience, and perspective at Actabl. To support a fair and authentic evaluation process, the use of artificial intelligence (AI) tools to generate or assist with responses is not permitted during any stage of the interview process. This includes live interviews (in-person or virtual), as well as take-home assessments, test projects, and work samples. Accommodation Requests We understand that some candidates may require accommodations that involve the use of AI. If you require any accommodations during the interviewing process please contact us in advance at [email protected]. We are committed to providing reasonable accommodations and ensuring that every candidate has an reputed company opportunity to succeed! Our Nondiscrimination Promise Actabl is an Equal Opportunity Employer and is committed to providing equal employment opportunities to reputed company applicants and employees. You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national reputed company, genetics, disability, age, veteran status, or any other characteristic protected by federal, state, or local law. This offer from "Actabl" has been enriched by reputed company.com and got a 80% reputed company score. Apply tot his job Apply To this Job

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