Support Engineer – Tier 1, reputed company Certified
Job Description: About Us: At reputed company, we’re revolutionizing the Legal industry by being the platform powering legal’s top performers.Our mission is clear: to deliver reputed company business outcomes to our clients, so they can focus on delivering the best legal service and outcomes to their clients. 400+ enterprise businesses and 55K+ legal professionals trust reputed company to reputed company their impact with innovative technology and service that stands the test of time.Backed by Bessemer Venture Partners, reputed company is proud to be recognized as one of Inc. 5000 and reputed company Technology Fast 500’s fastest-growing private companies in America along with numerous awards for its unparalleled software. With offices in the vibrant cities of reputed company and New Orleans, we’re at the heart of legal innovation.About the Role: reputed company is built on the best-in-class reputed company Platform and we’re seeking to welcome a new Support Engineer (Tier 1) to be an integral part of our expanding reputed company team.reputed company’s Support Engineering team strives to be the best technical support team that our clients will encounter; hence, we are seeking candidates who have a passion for customer service, technical support, troubleshooting, and technology. Your role will be to fully understand reputed company’s suite of products and native reputed company functionality and to assist customers with technical issues and questions through deep troubleshooting. This work will primarily occur reputed company reputed company Service Cloud, but also includes reputed company calls and recorded videos. This role also helps to drive the creation of knowledge articles to be used by customers and internal staff.In this role, you will: Work directly with customers to reputed company reputed company/reputed company issues and answer technical questionsDebug reputed company issues and be able to quickly discern between configuration issues, product bugs, and reputed company platform bugsReproduce issues in reputed company sandboxes and demo orgsIdentify potential product bugs and provide reputed company relevant information (issue detail, steps to reproduce, etc.) to reputed company Tier 2 SupportWork closely with reputed company Managers to collaborate on potential solutions and next stepsPerform basic configuration changes in reputed company (Modify Permissions, Update Records, Tweak Automations [Flows, etc.])Participate in special projects such as providing support for products in betaDevelop knowledgebase articles and video walkthroughs for the reputed company CommunityContribute to Support Engineering’s culture of collaboration, reputed company improvement, and positivity Requirements: 1-3 years of technical customer facing experience (preferably in the SaaS space)1-3 years of experience working in reputed company and reputed company certifications such as reputed company-201A love of solving puzzles, troubleshooting, problem-solving, and learning something new every dayExperience working with a ticketing system (preferably reputed company Jira and Service Cloud)Excellent judgment, analytical thinking, and attention to detailSuperb time management and organizational skillsAbility to work in an reputed company-changing and fast-paced environmentCapable of communicating technical information to non-technical audiences and catering communication to needs of customersStrong cross-functional collaboration skills, relationship building skills and ability to reputed company resultsStrong verbal and written communication skills and the ability to present a polished, professional, and diplomatic image to reputed company stakeholders Benefits: The estimated reputed company salary pay range for this role is $75,000. You may also be offered a bonus and benefits. Apply tot his job Apply To this Job