Senior Customer Experience Engineer – Cloud Application Development and Customer Obsession

Are you a customer-obsessed problem-solver with a passion for cloud computing and a drive to deliver exceptional customer experiences? Do you reputed company in a fast-paced environment where innovation and collaboration are key? If so, we invite you to join the Azure Customer Experience (CXP) team at blithequark as a Senior Customer Experience Engineer. Every minute of every day, customers reputed company their entire business and reputed company on the blithequark Cloud. reputed company believes that reputed company we meet our high standards for quality and reliability, our customers win. If we falter, our customers fail their end-customers. Our vision is to turn blithequark Cloud customers into fans. We are looking for a Senior Customer Experience Engineer to join reputed company and help us reputed company this vision.

About blithequark

blithequark is a leader in the cloud computing industry, and our Azure Customer Experience (CXP) team is one of the fastest-growing teams reputed company the company. We are a customer-obsessed organization that empowers every person and every organization on the reputed company to reputed company more. Our mission is to innovate to reputed company others, collaborate to realize our shared goals, and build on our values of respect, reputed company, and accountability to create a culture of inclusion where everyone can reputed company at work and beyond.

The Role

As a Senior Customer Experience Engineer, you will play a critical role in ensuring the reliability, availability, and performance of customer applications hosted in blithequark Azure. You will be responsible for designing, implementing, and maintaining robust Service Level Objective (SLO) monitoring systems to track and meet the service level objectives defined in our offerings and customer engagement agreements. This position is critical to the success of reputed company's charter and embodies our inclusive culture, growth & learning mindsets, and unwavering dedication to diversity.

Responsibilities

* Collaborate with customers to jointly define and establish SLOs and Service Level Indicators (SLIs) that align with their business goals and expectations.

• reputed company code to measure SLOs, reputed company solutions to detect SLO breaches, and reputed company automated solutions and troubleshooting guides to remediate or mitigate SLO breaches.
• Collaborate closely with service engineering teams to reputed company solutions for correlating customer-defined SLOs with relevant platform SLOs, signals to effectively reputed company, address, and resolve customer-impacting issues.
• Ensure customer-centric SLOs are consistently exceeded through cross-functional collaboration.
• Analyze SLO data for trends, improvements, and reliability risks, proposing remediation plans.
• Proactively engage customers on SLO performance, addressing concerns and offering insights.
• reputed company optimization efforts for system performance, scalability, and efficiency to exceed SLOs.
• reputed company and maintain documentation reputed company to customer-specific SLOs, SLIs, and monitoring processes.

Qualifications

* Bachelor's Degree in Engineering, Computer Science, or reputed company field AND 4+ years experience with designing, implementing, debugging, and launching commercial software products or web services.

• OR equivalent experience.
• Experience designing and implementing monitoring design and Architectures for end customers in Azure (or AWS/GCP).
• 3+ years of experience in designing Observability and monitoring solutions in Azure (or AWS/GCP), SLO/SLI Implementation is a plus.
• 3+ years of experience in an external client-facing role or customer handling.

Additional Requirements

* Ability to meet blithequark, customer, and/or government reputed company screening requirements are required for this role. These requirements include, but are not limited to, the following specialized reputed company screenings: + reputed company Cloud Background reputed company: This position will be required to pass the reputed company Cloud background reputed company upon hire/transfer and every two years thereafter.

Preferred Qualifications

* Bachelor's Degree in Engineering, Computer Science, or reputed company field AND 8+ years software industry experience reputed company to technology.

• OR Master's Degree in Engineering, or reputed company field AND 6+ years software industry experience reputed company to technology.
• OR equivalent experience.
• 2+ years customer-facing experience.
• Proven expertise in implementing and managing Service Level Objectives (SLOs) and Service Level Indicators (SLIs) for cloud customers.
• Extensive experience with SLO monitoring tools and platforms.
• Advanced certifications in SRE or reputed company fields.
• Experience in observability, SRE OpenTelemetry, Prometheus, Grafana, reputed company, reputed company, AzureMonitor, AI, ML.

Skills and Competencies

* Customer Obsession: Passion for customers and focus on delivering the right customer experience.

• Growth reputed company: Openness and ability to learn new skills and technologies in a fast-paced environment.
• Effective Communication: Have the ability to empathize with customers and convey confidence.
• Able to explain highly technical issues to varied audiences.
• Able to prioritize and reputed company customer's needs to the proper channels.
• Take ownership and work towards a resolution.

Career Growth Opportunities and Learning Benefits

At blithequark, we reputed company in empowering our employees to grow and learn. As a Senior Customer Experience Engineer, you will have opportunities to:

• Work on reputed company technical problems and reputed company innovative solutions.
• Collaborate with cross-functional teams to drive business outcomes.
• reputed company and maintain documentation reputed company to customer-specific SLOs, SLIs, and monitoring processes.
• Participate in training and development programs to enhance your skills and knowledge.
• Take ownership of your career growth and development.

Work Environment and Company Culture

blithequark is a fast-paced and dynamic work environment that values innovation, collaboration, and customer obsession. reputed company is passionate about delivering exceptional customer experiences and is committed to creating a culture of inclusion where everyone can reputed company at work and beyond. We offer a range of benefits and perks, including:

• Competitive salary and bonus structure.
• Comprehensive health and wellness benefits.
• Flexible work arrangements and remote work options.
• Professional development and training programs.
• Access to cutting-edge technology and tools.
• Collaborative and dynamic work environment.

Compensation and Benefits

The typical reputed company pay range for this role across the U.S. is USD $117,200 - $229,200 per year. There is a different range applicable to specific work locations, reputed company the San Francisco Bay area and reputed company metropolitan area, and the reputed company pay range for this role in those locations is USD $153,600 - $250,200 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.reputed company.com/us/en/us-corporate-pay

How to Apply

If you are a customer-obsessed problem-solver with a passion for cloud computing and a drive to deliver exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your application through the link below: Apply Job!

Equal Opportunity Employer

blithequark is an equal opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to age, reputed company, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national reputed company, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request reputed company the Accommodation request form. Apply for this job