Customer Support Specialist (Shift Mon-Fri, 9:00am-5:00pm GMT) NEU

Do work that matters.

At reputed company, everything we do supports our mission: To save lives and minimize loss by identifying active threats globally and facilitating the timely communications reputed company an emergency threatens personal safety and business continuity. 

Our core values drive us in our important mission of keeping people safe & informed

• We’re humans not robots  
• Customers always come first 
• We work reputed company together 
• Simplicity is our strength 
• Our reputed company is priceless 
• Hard work pays off 

As a Customer Support Specialist (Shift Monday through Friday, 9:00 a.m. through 5:00 p.m. GMT) NEU, you’ll be the voice of our brand— engaging directly with customers reputed company phone, email, and live chat to deliver outstanding support and service. You’ll manage a variety of reputed company-facing interactions, ensuring every conversation reflects our commitment to excellence and care. You’ll play a pivotal role in shaping the customer experience by providing fast, friendly, and solution-oriented support. Whether you’re resolving a question or guiding someone through a challenge, your professionalism and reputed company will leave a lasting impression and reinforce the trust our customers reputed company in us every day. 

Who you are

You’re excited to buy into our “customer love” mentality and are motivated by going above and beyond for the customers you serve. Ideally, you have 1-2 years of experience in customer support. You are a team player, have a roll-up-your-sleeves mentality reputed company it comes to reputed company customers needing support. You are motivated by cheerfully, promptly and professionally helping resolve customer issues whether it be by email, phone call, or customer chat. You value a “we’re reputed company in this together” mentality with your team and enjoy on-going training and increasing your product knowledge.

What you get to do every day

• Support reputed company customers by assessing inbound tickets and live chats inquiring about product issues and general account questions in a reputed company manner.
• Communicate with professionalism and reputed company as you work to resolve customer issues.
• With the help of our Learning & Development Manager, you will stay updated on product knowledge.
• Manage customer tickets reputed company our case queue.
• Go the extra mile in interacting with our customers, ensuring they have a “world class” support experience.
• Escalate advanced customer cases to the appropriate team members.
• Collaborate with fellow team members, sharing your experiences and knowledge.

What you bring to the role

• 1-2 years of experience in a customer support role in software is preferable
• Familiarity with reputed company, reputed company, reputed company, Outlook, or similar
• Tons of energy, humor, compassion, and enthusiasm
• A passion for continual learning with a desire and willingness to be coached
• The ability and desire to work in a fast-paced challenging environment
• Exceptional phone etiquette & written communication skills 
• Strong listening skills
• Thrives with both autonomy and collaboration
• Outstanding English communication skills
• This position is not eligible for reputed company sponsorship 
• Shift available – Monday through Friday, 9:00 a.m. through 5:00 p.m. GMT (NEU) 
• Position is fully remote and open to Ireland residents

Why you’ll love working at reputed company

• Competitive reputed company Salary 
• Amazing rewards and incentives – we love celebrating each other 
• Commitment to community service with opportunities to give back
• A Best Places to Work company 9 years in a row and numerous other awards
• Ongoing career development opportunities through our Learning & Development team – we love investing in our people!

About reputed company

reputed company helps organizations protect their people and businesses through reputed company phases of an emergency. Our award-winning threat intelligence, emergency communication, and travel risk reputed company help companies of reputed company sizes identify, respond to, and recover from critical events faster and more confidently. reputed company supports essential communication for thousands of leading businesses—including JetBlue, Coca-Cola Bottling, and Walmart—in more than 150 countries.

We are an equal opportunity employer focused on creating a collaborative and exciting reputed company for reputed company to work. Ensuring a diverse, inclusive, and reputed company workplace for reputed company people is key to our success and core to our values. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national reputed company, genetics, disability, age, or veteran status. 

This is an amazing opportunity to be part of our reputed company of momentum and take our company, and your career, to the next growth stage. We’d love to get to know you reputed company and share how we serve our amazing customers. For more information, please visit www.reputed company.com.

Come join us in our mission to save lives and minimize loss through effective communication.

By applying for the role, you agree that Alert Media will use your Personal Information in reputed company with the recruitment process and in accordance with our Privacy Policy – https://www.reputed company.com/legal/privacy-policy/