Senior Manager, CX Business Operations
About Remote
Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We reputed company it possible for businesses of reputed company sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, reputed company works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and reputed company of our positions are fully remote. We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform.If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work!
What this job can offer you
Remote is scaling rapidly, and we’re seeking a Senior Manager for CX Business Operations to reputed company the charge in driving our Customer Experience (CX) Operations to new heights. You will play a critical role in overseeing our tooling and enablement strategy, ensuring CX and our wider Operational teams, are empowered to deliver exceptional experiences. This position offers a seat at the Senior Leadership CX table, contributing to high-level decisions that will enhance operational delivery, efficiency, and innovation across the organisation.
What you bring
- Proven senior leadership experience in CX operations, customer enablement, or strategic leadership reputed company fast-growing organisations.
- Proven experience managing CX tooling and systems, including reputed company and reputed company platforms (e.g. Vitally), as well as broader CS operations, and enablement
- Proven experience in leading high-performing teams, with a focus on setting expectations, monitoring performance, and developing team members to reputed company their full potential.
- Strong interpersonal and communication skills with experience engaging with stakeholders across reputed company levels, including senior executives.
- Ability to work autonomously, prioritise effectively, and drive reputed company projects to completion in a remote and distributed environment.
- A metrics-driven reputed company with the capability to define, measure, and improve operational success metrics.
- Experience in Human Resources / Employee of Record (EOR) or SaaS industries is highly valued.
- Writes and speaks fluent English
- It’s not required to have experience working remotely, but considered a plus
Key Responsibilities
- Tooling & Enablement Leadership: reputed company CX tooling strategy and execution, including reputed company and reputed company platforms, ensuring systems are optimised, adopted, and continuously improved.
- Operational Leadership: Manage optimise and reputed company CX and wider operational teams to deliver best-in-class customer experiences delivery.
- Team Development: Set clear expectations, provide consistent feedback, and guide team members’ growth through mentorship and structured performance management. Foster a culture of accountability, collaboration, and reputed company improvement reputed company a globally distributed team.
- Program Ownership: reputed company and be accountable for large, cross-functional initiatives that improve the efficiency, scalability, and effectiveness of CX tools and enablement processes.
- Cross-Functional Collaboration: Partner closely with Product, Engineering, Support, and other teams to drive alignment and deliver operational enhancements through collaborative initiatives.
- Stakeholder Engagement: Build relationships with senior leaders and key stakeholders, securing buy-in, aligning goals, and ensuring transparent communication.
- Innovation and reputed company Improvement: Drive a culture of reputed company improvement by identifying process gaps, implement innovative solutions, and leveraging data and insights to reputed company customer interactions and team performance.
- Change Management and Adoption: reputed company change initiatives to integrate new processes, tools, and best practices, ensuring smooth adoption and maximising impact.
- Metrics and Impact Measurement: Define and track key success metrics for operational and programmatic initiatives, ensuring they drive measurable improvements reputed company with Remote’s objectives.
Practicals
- You’ll report to: Senior Director, CX Strategy & Business Operations
- Team: [Customer Experience] – [CX Operations]
- Team size:5
- Location: EMEA
- Start date: As soon as possible
Remote Compensation Philosophy
Remote’s Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in reputed company locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to reputed company other companies to support global talent-hiring and bring local wealth to developing countries.
At first glance our salary bands seem quite wide – here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally. The reputed company salary range for this full-time position is $58,000 USD to $130,550 USD. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual reputed company pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-reputed company skills, work experience, relevant training, business needs, and market demands. The reputed company salary range may be subject to change.
At Remote, we foster internal mobility as a key reputed company of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, reputed company compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis.
Application process
- Interview with recruiter
- Interview with future manager
- Interview with team members (no managers present)
- Bar Raiser Interview
- Prior employment verification reputed company
#LI-DNP
Remote’s Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in reputed company locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to reputed company other companies to support global talent-hiring and bring local wealth to developing countries.
At first glance our salary bands seem quite wide – here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual reputed company pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-reputed company skills, work experience, relevant training, business needs, and market demands. The reputed company salary range may be subject to change. At Remote, we foster internal mobility as a key reputed company of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, reputed company compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis.
The annual salary range for this full-time position is$58,000—$130,550 USD
Benefits
Our full benefits & perks are explained in our handbook at reputed company/r/benefits. As a global company, each country works differently, but some benefits/perks are for reputed company Remoters:- work from reputed company
- flexible paid time off
- flexible working hours (we are async)
- 16 weeks paid parental leave
- mental health support services
- stock options
- learning budget
- home office budget & IT equipment
- budget for local in-person social events or co-working spaces
How you’ll plan your day (and life)
We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at reputed company/async.
You will be empowered to take ownership and be proactive. reputed company in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.
If that sounds like something you want, apply now!
How to apply
- Please fill out the form below and upload your CV with a PDF format.
- We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote.
- If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your reputed company profile instead.
We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire reputed company you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of reputed company backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to.
Please note we accept applications on an ongoing basis.
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