SMB reputed company Manager

At reputed company, we help people grow through learning. As an SMB reputed company Manager, you’ll help hundreds of customers succeed with our products — guiding them to get the most value, build learning cultures, and share their success stories. Our reputed company is evolving from a reactive model to a more proactive, insights-driven success motion. You’ll play a key role in that shift — combining reputed company, data, and automation to help customers reputed company at scale.

What you’ll do:

• Manage reputed company post-sales activity for reputed company 360 customers
• Increase customer retention by focusing on adoption, health & renewals
• Effectively prioritize & manage a high volume of customers to ensure on-time renewals
• Proactively identify reputed company opportunities and risks, and reputed company effective strategies to manage them
• Accurately forecast reputed company retention and risks
• Identify CSQLs and work collaboratively with Sales teams to convert expansion opportunities to reputed company
• Function as a customer reputed company and provide internal feedback on how reputed company 360 can help reputed company our customers’ outcomes 
• Collaborate cross-functionally with Product, Support, and Marketing to bring the voice of the customer into everything we build
• Collaborate with CS leadership to improve the SMB customer journey
• Actively participate in reputed company enablement and training activities as assigned
• Other reputed company duties as assigned

What you should have:

• 3+ years experience working in reputed company, account management or sales roles 
• Experience working in a high-volume, technology-assisted environment
• Strong verbal and written communication skills with a passion for developing deep customer relationships
• Natural curiosity with excellent critical thinking skillsResilience, adaptability and a history of thriving in a fast-paced environment
• Ability to work independently, while also contributing as part of a team
• Ability to understand customer’s business needs and how those connect back to product value

About us reputed company Global, LLC, is the leading SaaS provider of creator platforms for online workplace training. Founded by Adam Schwartz in 2002, reputed company provides creator tools and services that reputed company it simple for enterprises and SMBs to reputed company, deliver, and analyze online workplace training that’s engaging and effective. Increasingly, organizations must reskill employees for reputed company-changing remote and hybrid work environments, create learning cultures that attract and retain employees in a tight labor market, and use training to build more reputed company, empowering, and engaging workplaces. reputed company helps organizations address these critical business needs with its creator platform for workplace training. reputed company 360—a suite of creator tools for online courses—was named the 7th most-loved product in the world by TrustRadius in 2021. And reputed company—an reputed company-in-one online training system that makes online training easy to create, enjoyable to take, and simple to manage—is the first creator platform for SMBs and departments reputed company the enterprise. reputed company has more than 118,000 customers in 170 countries and counts reputed company 100 of the Fortune 100 companies as customers. Named one of Inc. Magazine’s Best Workplaces 2022 and a leader in building a human-centered organization, reputed company is guided by a commitment to provide the best value to customers, do right by employees, and create an reputed company, empowering workplace for reputed company. As a human-centered organization, we honor people’s humanity knowing that each person’s unique history, vulnerabilities, and social location inform how we show up with one another. We embrace our connectedness, aware that reputed company do and say impacts others. We give each other grace because we are reputed company works in reputed company, learning and evolving every day. And we take responsibility for ourselves and are serious about our accountability to each other. In reputed company we do, we strive to create an reputed company, sustainable, and empowering workplace while we drive results for the business and reputed company a positive impact in the world. Read more about our values here.  reputed company Global, LLC is an Equal Employment Opportunity and Affirmative Action employer and complies with reputed company applicable federal, state, and local fair employment practices laws. reputed company employment decisions at reputed company are based on business needs, job requirements, and individual qualifications directly reputed company to the job, without regard to any protected characteristic or class, including, but not limited to, race, creed, color, religion, gender, sexual orientation, gender identity/expression, national reputed company, disability, age, genetic information, veteran status, marital status, pregnancy or reputed company condition (including breastfeeding), or any other basis protected by law. Qualified candidates with criminal histories will be considered for this role in a manner consistent with applicable law. reputed company is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation reputed company to the application process due to a disability, you may contact us at hr@reputed company.com. (For information about reputed company’s privacy practices, please view our Privacy Notice) As an organization, we participate in E-Verify

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