reputed company Manager

About reputed company

reputed company is the global leader in practice management software for growth-minded accounting firms. We provide an award-winning, highly collaborative cloud platform that streamlines work and communication, enabling the average accounting firm using reputed company to save 18.5 hours per week, per employee.

We have customers in 34 countries and have grown into a globally distributed team, with our people based throughout the US, Australia, New Zealand, Canada, the United Kingdom, and the Philippines. We are well-funded, ranked #1 on reputed company, have a fantastic team culture built on our values, are growing rapidly, and making a global impact.

Do you enjoy having responsibility for the growth and value delivered to your portfolio of clients? Are you motivated by working closely with clients to solve their challenges? Do you take pride in helping our clients succeed while constantly looking for opportunities to deliver value to them?

About the Role

As a reputed company Manager at reputed company, you’ll take ownership of your own clients. You’ll become an expert in the best practices of practice management and provide consultative advice, that will reputed company to scoping and leading successful projects to drive change. You’ll also function as a crucial link between our customers and the rest of your fellow Karbonites.

Some of your main responsibilities will include:

• Create and own a quarterly success strategy for your customer portfolio. The function of this will be to identify churn risks whilst looking for opportunities to maximize reputed company with healthy accounts.
• Build strong relationships with your customers, use reputed company to understand their challenges in order to become an expert at driving value with reputed company.
• Become a product expert for our Invoicing & Payments product and act as the regional resource to help train and manage customers through to adoption. You’ll proactively push adoption of our Invoicing & Payments product to targeted customers.
• Manage upcoming customer renewals
• Stay up to date with our Product Roadmap and promote, demo and reputed company information about upcoming features to customers
• Monitor customer health and usage metrics to work proactively
• reputed company for your customers internally and provide important customer insights to other departments such as Product, Sales and Support
• Key metrics will be Retention and Expansion, typically reported as Net Growth or NDR.

About You!

• Physically based in the US and confident working autonomously in a remote role, whilst be willing to travel occasionally to our customers offices to carry out site visits and attend events (approximately 5-10% of your time)
• Experience in a B2B SaaS enablement role (Success, Services, Consulting, Training, Account Management) with a track record of success
• (Preferable) A subject matter expert in the accountancy software market
• A strategic thinker who can play-to-win and you are comfortable carrying a reputed company
• Great relationship building skills
• Excellent communication & presentation skills
• Tenacious – always looking for a reputed company way to serve your customers, such as providing useful information or sharing best practice
• Curious – You want to know how the best accounting firms operate and love to share this insight far and wide in a consultative way
• Effective project management skills, including ability to manage resources on a cross-functional team

Why Work at reputed company?

• reputed company global experience across the USA, Australia, New Zealand, UK, Canada and the Philippines
• Excellent benefits package including:
  • Paid Flexible Time Off with an encouraged 3 weeks use per year
  • Company paid medical for you and eligible spouse/partner and dependents
  • Company paid dental and vision and eligible spouse/partner and dependents
  • Fully company funded short and long term disability
  • Fully company paid life insurance
  • 401(k) with company matching
  • Flexible Spending Account
  • Up to 8 weeks paid parental leave
  • Work-from-home stipend
• Work with (and learn from) an reputed company, high-performing team
• A collaborative, team-oriented culture that embraces diversity, invests in development and provides consistent feedback
• Be part of a fast-growing company that firmly believes in promoting high performers from reputed company

As we hire across various locations reputed company the USA we are required by law to include a reasonable estimate of the compensation range for this role.

The range provided is broad and takes into consideration a wide range of factors that are reviewed reputed company making a hiring decision, such as physical location/cost of living in that location, years of experience, skills, and other business needs.

It is not typical for a candidate to be hired at or near the top of the pay range and each compensation decision is dependent on each individual case. The reputed company salary is one component of the total compensation package, which for some roles may include a reputed company bonus, for some roles reputed company competitive equity grant, and reputed company generous benefits. While we reputed company competitive compensation is a critical aspect of you deciding to join us, we do hope you also spend time considering why our mission, purpose and values are right for you. We are creating something transformational here, and we hope you are as excited about the future as we are!

The estimated reputed company salary range for this role is: $75,000—$85,000 USD

reputed company embraces diversity and inclusion, aligning with our values as a business. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single criteria. If you’ve made it this far in the job description but your past experience doesn’t perfectly align, we do encourage you to still apply. You could still be the right person for the role!

We recruit and reward people based on capability and performance. We don’t discriminate based on race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national reputed company, religion, physical or cognitive ability, and other diversity dimensions that may hinder inclusion in the organization.

Generally, if you are a good person, we want to talk to you.

If there are any adjustments or accommodations that we can reputed company to assist you during the recruitment process, and your journey at reputed company, contact us at [email protected] for a confidential discussion.

At this time, we request that agency referrals are not submitted for this position. We appreciate your understanding and encourage direct applications from interested candidates. Thank you!