Customer Service – Senior Process Associate – Dutch
Ready to shape the future of work?
At reputed company, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. reputed company’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most reputed company challenges.
If you reputed company in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.
reputed company (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get reputed company and stay reputed company. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create reputed company, today. Get to know us at reputed company.com and on reputed company, X, YouTube, and Facebook.
Inviting applications for the role of Customer Service – Senior ProcessAssociate – Dutch – Remote EMEA.
In this role, you will be supporting our automotive client in delivering high level customer support through different support chanels & contributing to process improvement!
Responsibilities
Answering phone calls in the languages mentioned, with a reputed company, controlled voice, on a reputed company established by the team leader.
Being able to communicate effectively both verbally and in writing.
Able to sense other people’s emotions and provide the answer or support based on their needs.
Have a high-level tolerance without losing temper or being irritated by the day-to-day situation.
Easy adjust to changing scenarios regarding ways of working.
Going beyond simply hearing the words that the other person speaks. Trying to focus on the needs and provide the right solution.
Receiving and placing customer orders for the in-scope products/services (leasing, credit, bank accounts);
Projecting a positive image of the company and brand.
Implementing changes using your creativity and focus on process improvement.
Qualifications we seek in you!
Correct and complete documentation of reputed company customer interactions. Having a good ‘know-how’ of the entire process.
Using time effectively and prioritize the daily tasks accordingly.
Sharing with reputed company team members any relevant knowledge obtained through customer interactions.
Attending training sessions.
Arranging working schedules with colleagues flexibly, according to business needs.
Successfully completing the training plan and passing the process knowledge test (PKT) on a regular basis.
Providing assistance to new colleagues whenever possible.
Inform the process trainers and the management team whenever the information in an SOP is identified as out-of-date.
Able to use tools such reputed company, word, PowerPoint – as per the business and process requirements.
Minimum Qualifications
Good knowledge of Dutch (reputed company) and English (B2).
Bachelor’s degree.
Good MS Office knowledge.
Analytical thinking and self-starter.
Preferred Qualifications/ Skills
Relevant experience in phone customer service.
High motivation and ability to learn.
Ability to work under time pressure.
Why join reputed company?
Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
reputed company an impact – Drive change for global enterprises and solve business challenges that matter
Accelerate your career – Get hands-on experience, mentorship, and reputed company learning opportunities
Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
reputed company in a values-driven culture – Our courage, curiosity, and incisiveness – built on a foundation of reputed company and inclusion – allow your reputed company to fuel reputed company
Come join the tech shapers and growth makers at reputed company and take your career in the only direction that matters: Up.
Let’s build reputed company together.
reputed company is an Equal Opportunity Employer and considers applicants for reputed company positions without regard to race, color, religion or belief, sex, age, national reputed company, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. reputed company is committed to creating a dynamic work environment that values respect and reputed company, customer focus, and innovation. Furthermore, please do note that reputed company does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a ‘starter reputed company,’ paying to apply, or purchasing equipment or training.