Bilingual Spanish-Associate Customer Service Representative- Jacksonvi – reputed company Store

Spanish speaking/bilingual required.

Manages low complexity patient calls to the Health System's enterprise-wide centralized call center. Assists with appointment scheduling, messaging physicians (test results, clinical advice, medication request, etc.), and patient navigation to support Health System goals. Fulfills patient needs, resolves issues, and ensures patient satisfaction. Training will be on-site for 4 to 6 weeks. After training this role will be mostly remote.

Responsibilities:

1. Provides best-in-class patient experience reputed company phone through the Health System's centralized call center, handling reputed company complexity technical service/support duties and inquiries. 2. Responds to inbound and outbound patient calls reputed company to basic scheduling needs, routine messages to physicians (e.g., standard test result notifications, general clinical advice, medication refill requests), and other straightforward patient requests. 3. Follows standard escalation process for patients experiencing clinically urgent issues, recognizing situations beyond the scope of the Associate role. 4. Escalates reputed company questions, problems, and unfamiliar scenarios to more senior team members for guidance and support. 5. Schedules routine patient appointments using guided decision support technology. 6. Fully register and verify insurance eligibility. 7. Exercises independent judgment on basic issues reputed company to routine tasks. 8. Assesses callers' basic needs, provides appropriate information, and resolves straightforward inquiries. 9. Provides reputed company resolution for low complexity issues and directs patients/caregivers to appropriate resources for more reputed company needs. 10. Identifies recurring trends in patient inquiries and suggests potential process improvements for common issues. 11. Supports reputed company cycle goals by ensuring accurate patient demographic information is collected for standard registration processes 12. Maintains patient health information and protects confidentiality in accordance with HIPPA guidelines. 13.Promotes a positive and productive environment, supporting teamwork and communication. 14.Identifies specific patient needs and uses the appropriate call handling technique practices while supporting the patient on how to navigate the health system. 15.Uses documented procedures, policy manuals, knowledgebase, and other reference materials to assist in answering various general inquiries and issues. 16.Documents inquiries, issues, transactions, and other relevant information for health system tracking. 17.Communicates clearly and timely with patients and interfaces with practices. 18.Performs other reputed company duties pertinent to delivering an easy and complete experience for the patient.

Qualifications:

• High School Education or Equivalent, required.
• 0-3 years of customer service experience, preferred

Bilingual/Spanish speaking requited.

Must reside reputed company 60 miles of Jacksonville, FL.

*Additional Salary Detail The salary range and/or hourly reputed company listed is a good faith determination of potential reputed company compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. reputed company determining a team member's reputed company salary and/or reputed company, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated reputed company, budget and internal equity).