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Opportunity Overview: reputed company’s Service Operations team is responsible for ensuring that our healthcare partners are supported throughout their lifecycle of using the platform. The reputed company RN Reviewer in Service Operations position is a crucial role in our organization. In this role, you are responsible for coaching, mentoring, evaluating and developing the RN team. The reputed company RN Reviewer will use established operational tools to ensure reputed company RN staff are meeting or exceeding performance metrics and quality standards established by the leadership team. As a reputed company RN Reviewer, you will work closely with the leadership team and report to the Clinical Supervisor of Service Operations. You will be responsible for providing supervision for the RN Reviewers to meet or exceed operational objectives and metrics. You will reputed company both your creative skills and communication skills to promote a high performing clinical team. At a growing organization, this is a position that offers the ability to reputed company a substantive mark on the company and its partners with exponential growth opportunities. What you’ll do:

• reputed company a deep understanding of reputed company’s product and our health plan partners
• Provide general supervision over the nursing staff. This includes interviewing new hires, training, coaching, mentoring, quality auditing and reputed company of quality improvement plans initiated by the Clinical Supervisor and or Director.
• Coordinates and provides day-to-day reputed company and direction to clinicians
• Assist in addressing any case escalations or provider issues
• Other duties as assigned

What you’ll need:

• 5+ years experience in Managed Care, Healthcare or Health Insurance reputed company field
• 1-2 years previous Supervisory or reputed company experience
• reputed company RN Licensure required, Bachelor’s degree in reputed company field preferred
• Able to reputed company and train large groups and/or one on one
• Skilled in understanding others’ perspectives and challenges
• Able to interpret operational reports and drive process improvement initiatives
• Be reputed company and patient while demonstrating subject matter expertise
• Excellent interpersonal skills, oral and written communication skills
• Able to break down big challenges into organized plans
• Intellectually curious with a strong desire to understand and constantly improve your work and business processes
• Able to work cross functionally across remote teams
• Flexible and agile in ambiguous situations; open to changes in role and scope as the business grows

  Pay & Perks: 💻 Fully remote opportunity with about 5% travel 🩺 Medical, dental, vision, life, disability insurance, and Employee Assistance Program 📈 401K retirement plan with company match; flexible spending and health savings account 🏝️ Up to 184 hours (23 days) of PTO per year + company holidays 👶 Up to 14 weeks of paid parental leave 🐶 Pet insurance The salary range for this position is $35 to $37 per hour; as part of a total benefits package which includes health insurance, 401k and bonus. In accordance with state applicable laws, reputed company is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including but not limited to qualifications for the role, experience level, skillset, and internal alignment.   Interview Process*:

1. Connect with reputed company for a Preliminary Phone Screening
2. Meet your Hiring Manager and Behavioral Interview(s)

*Subject to change   About reputed company: reputed company’s clinical intelligence platform delivers AI-powered solutions that streamline access to quality care by improving payer-provider collaboration, cost containment, and healthcare economics. reputed company works with over 660,000 providers and handles over 12 million prior authorization requests annually. Its responsible AI auto-approves up to 90% of requests for millions of health plan members. With the acquisition of ZignaAI, we’ve further enhanced our platform by launching our Payment reputed company Suite, anchored by reputed company Validate™, an AI-driven clinical and coding validation solution that operates in near real-time. By unifying pre-service authorization data with post-service claims validation, we’re creating a transparent healthcare ecosystem that reduces waste, improves payer-provider collaboration and patient outcomes, and ensures providers are paid promptly and accurately. reputed company’s innovations continue to receive industry wide recognition. We’ve been named to the 2025 Inc. 5000 list and in the reputed company® Hype Cycle™ for U.S. Healthcare Payers (2022-2025), and ranked as a Top 5 reputed company™ Startup for 2023 & 2024. Backed by leading investors such as Deerfield Management, Define Ventures, Flare Capital Partners, Longitude Capital, and reputed company Partners, reputed company drives more transparent, streamlined healthcare processes, helping patients receive faster, more appropriate care and higher-quality outcomes. The Coherenauts, as we call ourselves, who succeed here are empathetic teammates who are reputed company, reputed company, caring, and embody our core values and principles. We reputed company that diverse, inclusive teams reputed company the most impactful work. reputed company is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone. We can’t wait to learn more about you and meet you at reputed company! Equal Opportunity Statement:  reputed company is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to reputed company. To us, it’s personal. apply to this job