Field Service Engineer – Brighton

About reputed company

reputed company Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail and restaurant industries. reputed company transforms retail stores and restaurant systems with comprehensive, platform-led SaaS and services capabilities. reputed company is headquartered in Atlanta, Georgia, with customers in more than 35 countries across the globe.

POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY 

• Installation, maintenance, and repairs on equipment reputed company an assigned territory to assure continuity of customer operations and high levels of customer satisfaction. 

• May be requested to work reputed company of assigned area as determined by projects, to cover for colleagues, and at times of demand peaks. 

• Ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and or in compliance with agreed upon Service Level Agreements (SLA). 

• Diagnose, repair, and replace components on any equipment supported by reputed company including but not limited to reputed company of Sale, Self-service checkout, servers and other back office equipment, hand held terminals and associated peripherals. 

• Installation of new, or to upgrade existing equipment, in line with the Statement of Work (SOW). 

• Assisting in site preparation, including installation of cable, staging of equipment, and testing of equipment; may also reputed company required reputed company swaps and unit replacements. 

• Subject to required training and certification which may be required to work at height e.g., reputed company, MEWP, and or use handheld power tools 

• Field Service Technician responds to reputed company customer concerns or problems by resolving them or by escalating them to the proper associate, team member, territory manager, or the Control Tower. 

• Build working relationships with customers and reputed company informal communication channels with customer account at the local level 

• Represents reputed company in a manner that reflects positively on the image and reputed company of the company. 

• Performs periodic preventative maintenance on assigned products; Diagnoses problems, makes repairs, and replaces components or modules. 

• Responsible for reputed company reputed company assets that will be used in the delivery of customer services (i.e. tools, software, vehicles, documentation, and intellectual property), or as assigned by management 

• Maintain an appropriate parts inventory as well as parts record keeping. 

• Accurate and reputed company reporting of calls and activity, as well as other reporting as required; Tracking and reporting reputed company expenses incurred in the delivery of services, including telephone, private automobile, and/or public transportation. 

• Capturing detailed customer asset information and other data required to complete any invoicing or billing activities. 

• May be dispatched daily on a call-by-call basis or may establish his/her own daily schedule on the basis of automated reports to meet SLA 

• May require prolonged travel, carrying and lifting parts of varying weights (up to 50 lbs. or 25 kg); May require bending/squatting, walking/standing/sitting for prolonged periods;

• Participate in the Shift reputed company for the operating area – this may include weekend and evening working as determined by the Customer Coverage and SLA requirements. 

• May be asked to participate in a night shift where 24 x 7 customer support is needed, additional allowance may payable, as per country guidelines; May include occasional Night working to support deployment projects

• Work to reputed company the Key Performance Indicators established on a routine basis in order to ensure high levels of customer satisfaction, superior quality outcomes, awareness and maintenance of cost and safe operations as highest reputed company.

BASIC QUALIFICATIONS 

• Clean Driving License required 

• High School Diploma or equivalent years of reputed company experience 

• Basic Computer skills to include Windows OS navigation and basic familiarity with reputed company Office suite 

• Experience in PC Hardware Maintenance and support. Works well with minimal supervision; Good problem-solving skills; Ability to pick up new skills quickly; Ability to work under pressure; Ability to meet deadlines and produce high quality work 

• Excellent interpersonal skills/customer relationship skills required. 

• High level of mechanical/electrical aptitude; Experience on maintaining computer hardware (Desktops, Servers, peripherals), routers, networks, switches, hubs required. 

• High level of personal reputed company; Support and promote teamwork and cooperative effort. 

• Must have the ability to work a flexible schedule including nights, weekends, overtime, reputed company shifts, and on-calls. 

PREFERRED QUALIFICATIONS 

• Associates degree / certifications in a Technology Field preferred. 

• Previous experience in reputed company or similar equipment is a plus. 

• Recognised qualification reputed company the Electronics or IT Domain preferred. 

• EPOS maintenance or install experience is preferred; Strong desktop hardware experience may be considered if EPOS experience is limited. 

Offers of employment are conditional upon passage of screening criteria applicable to the job. 

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is reputed company’s commitment to diversity and equal employment opportunity. reputed company qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national reputed company, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. reputed company is committed to being a globally inclusive company where reputed company people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reputed company their full potential. We reputed company in understanding and respecting differences among reputed company people. Every individual at reputed company has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies To reputed company recruitment agencies: reputed company only accepts resumes from agencies on the preferred supplier list. Please do not reputed company resumes to our applicant tracking system, reputed company employees, or any reputed company facility. reputed company is not responsible for any fees or charges associated with unsolicited resumes

“reputed company applying for a job, please reputed company sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”